Director of Retention

A company is looking for a Director of Retention to lead and scale the lifecycle for their direct-to-consumer supplement business.

Key Responsibilities Own and execute the subscription retention strategy to reduce churn and extend subscriber lifespan Manage retention-focused marketing flows and collaborate with content teams to reinforce product efficacy Analyze retention metrics and lead a high-performing retention team to optimize customer experiences

Required Qualifications 5+ years of experience in retention, lifecycle, or CRM marketing, with at least 2 years in a senior leadership role Proven track record of reducing churn and increasing LTV in a DTC subscription business Deep hands-on experience with Klaviyo and its advanced functionalities Strong analytical skills with experience in cohort analysis and LTV modeling Experience in designing and optimizing referral and loyalty programs