Account Specialist

# At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work.

Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
** Team Summary
** The Account Specialist, Siplast is part of our dedicated Siplast team. Siplast offers a uniquely segmented and dedicated portfolio of building enclosure solutions for the commercial construction market. This position is based in office. For more information, visit     
** Job Summary
** Provide the highest level of customer service to internal and external GAF customers with respect to all aspects of the Commercial order process including order placement, order management, jobsite planning, customer and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.

** Essential Duties
*** Act as the point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process. This includes, but is not limited to:
-Gathering and analyzing data in order to process error-free orders and maintaining/updating existing orders in a timely manner to meet and exceed customer expectations    
-Providing real-time status information regarding orders to internal and external customers    
-Managing a high volume of communication via emails and calls from customers as well as other departments quickly and accurately    
-Communicating product or procedure changes to the applicable party
* Communicate, provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable
* Develop and provide internal and external departments with order information and reports as necessary or upon request
* Act as a liaison between the Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner
* Ensure customer satisfaction by providing timely communication both verbally and written regarding shipping, status updates including delays, follow up and alternative products
* Update and maintain proper customer contact information including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo
* Process all Returned Material Requests (RMA’s) according to policy; communicate with all necessary individuals to assure timely pick up of material
** Qualifications Required
*** H.S. Diploma or General Education Degree (GED) required
* Bachelor’s Degree In business or related field preferred
* 2+ years customer service or account management experience
* Excellent interpersonal skills including both verbal and written communication and the ability to establish and maintain business relationships
* Intermediate level proficiency in MS Office and Google Suites
* Ability to fully understand the complexity of a problem and problem solve by providing solutions with a high level of customer satisfaction
* Ability to work effectively with a team, develop workflows and processes to help improve performance
** Qualifications Preferred
*** Experience in commercial construction or roofing
* Technical knowledge of related general exterior construction materials specifically with Siplast products
** Physical Demands
*** Stationary Position - Frequently
* Stationary Position/Seated - Frequently
* Position Self/Stooping - Occasionally
* Position Self/Kneeling - Occasionally
* Position Self/Crouching - Occasionally
* Reaching - Occasionally
* Handling - Occasionally
* Grasping - Occasionally
* Communicate/Talking - Frequently
*…