Platform Commercial Executive

Platform Commercial Executive/Product Sales Expert

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

The Platform Commercial Executive/Product Sales Expert drives regional growth and sales performance across North America. Acting as both a product champion and sales enabler, the role turns Platform strategy into regional execution to sustain momentum and growth. Key priorities are growing UCaaS & CCaaS, Martech, and Horizontal & Vertical AI platform business in NAM.

The role also manages a HQ-provided named account list, leading executive outreach, qualifying accounts, and setting up Discovery meetings to convert engagement into pipeline opportunities.

This is a hybrid Product Sales Expert / Account Executive role with a strong outbound focus. Unlike traditional NAM PSE roles centered mainly on enablement, this position owns outbound prospecting, campaign execution, and opportunity creation. Success is measured by pipeline generation, customer engagement, outbound activity, revenue, and profit uplift. The role also bridges local sales teams and HQ by sharing market insights and customer feedback to support regional planning.

Regional Strategy & Execution

• Align Platform strategy with company objectives and build execution plans for NAM.
• Drive initiatives that increase traction, improve profitability, and support new and existing customers.
• Lead monetization priorities across UCaaS & CCaaS, Martech, and Horizontal & Vertical AI.
• Create and close opportunities through outbound prospecting and self-originated campaigns.
• Support testing and validation of new business motions in NAM.

Outbound Sales & Opportunity Creation

• Own the outbound sales cycle across NAM in close collaboration with Platform AEs.
• Prospect, research, and target customers through multi-channel outreach to build a self-generated pipeline.
• Execute HQ-led executive outreach campaigns, qualify named accounts, secure Discovery meetings, and progress opportunities.
• Run campaigns focused on UCaaS, CCaaS, Martech, and AI from identification through close.

Sales Support & Customer Engagement

• Support regional sales teams with training, enablement, and commercial guidance.
• Spend time with customers to build relationships, understand needs, and identify adoption opportunities.
• Participate in key sales cycles, leveraging Platform expertise to close deals and grow GP.
• Provide local support to US revenue teams with same-day pricing decisions and joint account planning.

Product Expertise & Market Insights

• Maintain deep knowledge of Platform products, competition, and trends across UCaaS, CCaaS, Martech, and AI.
• Serve as the regional Platform expert for sales teams and customers.
• Gather market feedback, customer insights, and competitive intelligence for HQ.
• Identify and validate newly created Vertical AI companies as Infobip ICPs.

Collaboration & Communication

• Work closely with HQ and regional stakeholders to align product strategy and commercial initiatives.
• Bridge NAM sales teams and the global Platform team through communication and knowledge sharing.
• Monitor pipeline velocity, forecasting, account strategy, and planning to achieve commercial targets.

• Background in business or product, with a strong understanding of sales and consultancy.
• Proven experience in CPaaS, SaaS, or platform product sales, with a track record of exceeding quota through outbound prospecting…