Asset Protection Investigator; GME + eBay

About Collectors

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

The Asset Protection Investigator will provide investigative support and services for our Operations facility in our Santa Ana headquarters and other Collectors locations. As the Asset Protection Investigator, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast paced environment focused on creating a safe environment for our employees. You’ll need to understand the big picture strategy and work with cross‑functional teams and external partners.

This position is expected to work independently, leveraging investigative and intelligence collection skills and building a strong (internal + external) network. You’ll report to the Sr Manager, Asset Protection and work onsite five days from our Santa Ana, CA or Jersey City, NJ office, with occasional travel.

• Identify and lead the mitigation of internal loss.
• Conduct investigations focusing on high value missing/lost product, identifying trends to mitigate possibilities of internal theft, confirming operational mishaps/errors, leveraging CCTV, handling incident reporting, and completing data analysis.
• Carry out company‑wide loss prevention investigations, adhering to best practices & procedures.
• Generate clear, detailed reports & recommendations for countermeasures.
• Thoroughly document information gathered during investigations to aid in successful prosecution of suspects.
• Develop and present procedural improvements utilizing strong analytical and problem‑solving skills.
• Create, maintain, and manage records using company‑approved methods, proper retention of evidence, and disposition of evidence.
• Collaborate with external stakeholders and law enforcement—upon successful completion of investigation, prepare professional case files and refer cases to law enforcement for prosecution.
• Attend hearings as required and update appropriate files with court‑related outcomes.
• Conduct stationary, foot, and mobile surveillances as necessary to develop case intelligence, partnering with the Collectors Security Team to progress investigations to closure.
• Travel to other markets if necessary to perform these job duties at other facilities.
• Work with the Head of Global Asset Protection to proactively identify gaps/areas of improvement with respect to digital security systems (access control, video surveillance, video storage) or physical processes that create exposure to theft.
• Maintain relationships internally with key stakeholders and leadership and externally with Local/State/Federal Law Enforcement.

• 3+ years of proven professional experience in Loss Prevention/Asset Protection.
• 1+ years of proven investigative experience in Loss Prevention/Asset Protection, Law Enforcement, or Corporate Security.
• Excellent analytical skills and broad experience documenting investigations, with the ability to think outside the box, handle multiple projects simultaneously, and build relationships with internal and external stakeholders.
• In‑depth knowledge of security systems, basis of design concepts and specifications including access control and video monitoring systems (CCTV).
• Ability to work independently with minimal direction.
• Detailed knowledge of investigative rules & techniques, proper procedure, and chain of custody with a…