Asset Protection Operations Manager; CSM

Job Details Portfolio and Site Operations

• Manage daily service delivery across assigned grocery retail locations.
• Maintain regular site presence to assess staffing, performance, service quality, and operational risk.
• Ensure sites operate in accordance with client expectations, post orders, OPS standards, and applicable security requirements.
• Identify recurring issues and partner with the Portfolio Manager on corrective action plans.
• Maintain awareness of store‑specific risks, site layouts, loss prevention concerns, and local operating conditions.

• Support approved loss prevention and asset protection procedures across assigned locations.
• Ensure LP officers understand expectations for observation, deterrence, authorized stops, reporting, and escalation.
• Review incident patterns, theft trends, repeat activity, store vulnerabilities, and service concerns.
• Reinforce accurate, professional documentation of all loss prevention activity.
• Partner with the Portfolio Manager to recommend improvements based on incident trends, client feedback, and LP outcomes.

• Maintain professional relationships with store‑level contacts and assigned client stakeholders.
• Serve as a field‑level contact for routine service delivery, site concerns, and operational follow‑up.
• Escalate significant client concerns, service risks, or account‑level issues to the Portfolio Manager.
• Provide timely, professional communication regarding site performance, staffing updates, corrective actions, and service concerns.
• Document client communication, meeting notes, action items, and follow‑up activity as required.

• Provide direct leadership, coaching, and accountability for assigned field personnel.
• Conduct site visits, staff check‑ins, inspections, and performance reviews.
• Address attendance, conduct, appearance, reporting, post adherence, and professionalism concerns.
• Reinforce expectations related to customer service, officer presence, communication, de‑escalation, and LP procedures.
• Support corrective action processes in coordination with the Portfolio Manager and Human Resources when required.

• Work with the Portfolio Manager, SOC, schedulers, OICs, and supervisors to support schedule sustainment and coverage stability.
• Monitor attendance, open posts, call‑offs, tardiness, overtime, and labor variance concerns.
• Assist with timekeeping and payroll discrepancy review for assigned sites.
• Support onboarding, site‑specific training, OJT, retraining, and reinforcement of post orders and reporting standards.
• Maintain working knowledge of New Jersey and New York security licensing requirements relevant to assigned operations.

• Conduct routine site audits and document findings.
• Review incident reports, officer activity, client concerns, and site‑level documentation for accuracy and completeness.
• Ensure required reports are submitted in the appropriate systems.
• Assist with SOPM, post order, and procedure reviews as needed.
• Provide regular updates to the Portfolio Manager regarding staffing, incident trends, service risks, and corrective actions.

• Strong knowledge of retail loss prevention and asset protection methodology.
• Ability to manage multiple sites in a fast‑paced retail security environment.
• Strong leadership, coaching, field supervision, and corrective action skills.
• Professional written and verbal communication with clients, store leadership, field personnel, and internal leadership.
• Ability to identify service risks, operational gaps, incident trends, and recurring performance issues.
• Sound judgment and discretion when handling client concerns, staff issues, incidents, and escalations.
• Strong documentation, report review, follow‑up, and action planning skills.
• Proficiency with Microsoft Office and ability to learn company scheduling, reporting, and incident management systems.
• Ability to travel regularly between assigned locations and work a flexible schedule based on operational needs.

• High school diploma or GED required.
• Minimum of 5 years of…