ServiceNow Technical Consultant

Service Now Technical Consultant

Location – New York (Onsite/Hybrid)

Type – Contract

Role and Accountabilities:

• In this role, you will lead the development, customization, and integration of the Service Now platform to support enterprise-wide business processes.
• You will design and implement scalable, maintainable, and secure solutions, ensuring smooth integrations between Service Now and other enterprise systems.
• Candidates will be experienced in leading Service Now engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties
• Design and implement advanced solutions on the Service Now platform including workflows, UI policies, business rules, client scripts, and custom applications.
• Configure and enhance core modules such as Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management.
• Leverage Flow Designer and Integration Hub to build low-code/no-code workflows.
• Manage platform upgrades, patching, and deployments using best practices.
• Lead development of robust integrations between Service Now and external systems using REST, SOAP, MID Servers, JDBC, and other technologies.
• Build and manage secure authentication mechanisms including OAuth, Basic Auth, and certificates.
• Develop and maintain custom APIs, web services, and data synchronization jobs.
• Enforce coding standards, performance optimization, and reusability of components.
• Contribute to platform architecture decisions and solution designs.
• Participate in code reviews, QA testing, and production support.
• Work with business analysts, process owners, and other developers to gather requirements and translate them into technical solutions.
• Collaborate with security and infrastructure teams to ensure compliance and data integrity.
• Contribute to the development of Fujitsu IP solutions in Service Now.
• Coach and advise other Developers.

Qualifications - Skills and Experience Requirements:

• Bachelor's degree with at least 5 years of Service Now development experience, including integrations.
• Understanding of Service Now platform capabilities, architecture, and development patterns.
• Experience with JavaScript, Glide API, REST/SOAP APIs, Integration Hub, and MID Servers.
• Experience with key modules like ITSM, CMDB, and Flow Designer
• Knowledge of security protocols, data privacy, and integration best practices.
• Demonstrated understanding of ITIL practices
  - Excellent written and oral communication skills.

Skills and Certifications
- Service Now Certified Implementation Special

Top skills-

• 5 years of Service Now development experience, including integrations.
• Experience with key modules like ITSM, CMDB, and Flow Designer
• ITIL v3 certification