Director, Salesforce & AI Platform Engineering

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high‑quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well‑being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

As Director, Salesforce Platform Engineering, you will lead the strategy, modernization, and growth of DTCC’s Salesforce ecosystem, a key component of the firm’s Digital Client Engagement Platform. Salesforce powers critical client‑facing experiences across onboarding, relationship management, service operations, and digital engagement. You will own the platform vision, roadmap, engineering delivery, and operational excellence across Sales Cloud, Service Cloud, Agent Force, and Einstein AI.

This is a unique opportunity to lead one of DTCC’s most strategic digital transformation initiatives, shaping the future of client engagement through AI‑powered automation, intelligent workflows, and enterprise‑scale platform innovation. You will influence enterprise technology strategy, drive measurable business outcomes, and build high‑performing teams that deliver value across the organization.

• Define and execute the Salesforce platform vision, strategy, roadmap, and governance.
• Drive platform modernization, scalability, standardization, and long‑term technology evolution.

• Drive adoption of Agent Force, Einstein AI, intelligent automation, and next‑generation workflow orchestration capabilities.
• Partner with enterprise AI teams to deliver responsible, scalable AI solutions that improve client experience and operational efficiency.

• Lead integrations across Salesforce, MyDTCC, CIAM, APIs, and enterprise data platforms.
• Establish modern engineering practices including Agile, Dev Ops, CI/CD, and automation.
• Ensure predictable delivery, platform reliability, operational excellence, and effective risk management.

• Build, lead, and develop high‑performing global engineering teams.
• Lead managers, senior engineers, and cross‑functional leaders to build a scalable engineering organization.
• Strengthen leadership bench strength and foster a culture of accountability, innovation, and continuous improvement.
• Align talent, investments, and priorities to maximize business value.

• Bachelor’s degree preferred or equivalent practical experience
• 10+ years of software engineering and technology leadership experience.

• Proven success leading Salesforce platform strategy, modernization, and enterprise-scale delivery.
• Proven ability to drive enterprise transformation through technology modernization, AI adoption, and organizational leadership.
• Experience leading large-scale transformation initiatives and driving measurable business outcomes.
• Experience owning platform strategy, technology roadmaps, investment planning, and execution.
• Experience leading enterprise CRM, digital engagement, customer…