Director of Engineering

Director of Engineering

As Director of Engineering, you will lead our engineering organization, owning how we build, what we build on, and the people who build it. Our engineering team solves high-impact ecommerce problems at scale — across our commerce platform (Shopify and Net Suite), the internal tools that power Operations, CX, Merchandising and B2B, and the data and AI capabilities that make all of it smarter.

This role is a chance to shape that growth from the front — it is a highly technical, hands-on leadership role: you'll stay close to the code, drive architectural decisions, own documentation and systems planning, and build the systems that let others move faster.

You'll partner closely with our principal architect, who owns the design of our most complex and critical systems. Today, nearly every technical decision funnels through that one person — your job is to build the leadership, structure, and shared technical ownership around that deep talent so the team is no longer one-deep on what matters: setting direction, deciding what we work on and in what sequence, managing stakeholders across the company, and developing the engineers who deliver.

You'll partner deeply with Product, Design, and Data to make sure we're solving the right problems at the right depth — balancing the near-term work that moves the business with the platform investments that compound over time. You'll own the health of the org as much as its output: hiring where needed, developing engineers and growing senior engineers into mentors and leads, and building a culture people are proud to be part of.

How you'll make an impact:

• Build and lead a high-performing engineering organization — hiring, developing, and supporting engineers, and creating an environment of high trust, ownership, and clarity.
• Drive improvements to developer velocity — reducing friction, improving tooling, and enabling teams to ship features faster and more safely.
• Own the architecture bar, direction, and tradeoffs across the team — accountable for whether our systems, from our Shopify and Net Suite commerce ecosystem to internal tooling and data/AI platforms, scale and serve the business.
• Experience leading engineering in a vendor-heavy, integration-dense commerce stack, including managing technical vendor relationships, escalations, and build vs. buy vs. configure decisions.
• Reduce key-person risk — drive documentation of critical systems, establish shared technical understanding, and build redundancy so no single system or decision depends on one person.
• Balance technical depth with strategic thinking, staying hands-on while also setting long-term direction.
• Decide what we work on and in what sequence. Own roadmaps and outcomes in deep partnership with Product, adapting priorities as we learn and translating company goals into clear, sequenced engineering work, protecting the org's focus so the most important problems get solved first.
• Own stakeholder management on behalf of engineering — building trust with leadership and partner functions, communicating tradeoffs and timelines, and making sure the business and the team stay aligned.
• Set and raise the bar for engineering craft and delivery — through architecture reviews, incident reviews, strong on-call and reliability practices, and a culture of continuous learning and mentorship.
• Own production quality on a high-traffic ecommerce site: release discipline, monitoring and alerting, regression prevention, and a clear framework for prioritizing customer-impacting bugs against roadmap work.
• Shape how we adopt AI in how we build and in what we ship, making thoughtful, durable bets rather than chasing novelty.
• Own the integrity of our analytics and experimentation infrastructure, ensuring event instrumentation, attribution, and testing tooling are reliable enough to run the business on.
• Evolve how the team works — improving how we hire, structure work, plan, and collaborate across functions as we scale

How we work:

One Team. We don't think in channels — we think in customers, and we don't think departments matter beyond the skills and context they bring. We'd rather align around the goals we're working to…