Warehouse Customer Service Specialist Spotswood

It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations.

At Kuehne+Nagel, our work truly contributes to more than we imagine.

At Kuehne+Nagel we are resourceful, diligent, and thorough. Our work ethic is built on ceaseless hard work and dedication to our craft. If you have a relentless mindset for excellence in customer service, consider joining us at our site in Spotswood, New Jersey!

As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. As the primary contact for our internal departments and external customers, you must have an outgoing, professional demeanor, excellent verbal and written communication skills, and a passion for quickly solving problems with satisfactory solutions. The right candidate will have a continuous improvement mindset and a tendency towards 5S in the workplace.

Your typical schedule will be Monday - Friday, 8:00 am - 4:30 pm. The pay rate is $21.00 per hour.

• Examine records and inform customers of shipping dates, anticipated delays, and any additional information needed
• Promptly respond to emails and customer inquiries, troubleshoot issues, and follow up quickly
• Enter orders into an automated system
• Compile, sort, and verify records for accuracy, file documents and reports
• Embrace and model a culture of belonging in a diverse workforce where all associates feel safe, valued, and included
• Confer with various departments and carrier personnel to expedite or trace missing or delayed shipments; compile statistics and prepare various reports
• Sign in Drivers with the correct documentation
• Gather and assess data and quantify results to ensure accurate and complete information
• Create and provide internal and external distribution center reports
• Provide back‑up support for other departments when needed

• 2+ years of full-time customer service experience in a warehousing or distribution environment
• Intermediate skills in Microsoft Word and Microsoft Excel
• Experience with AS400 or any Warehouse Management System (WMS)
• Strong ability to quantify results and create accurate reporting
• English fluency (written and verbal)

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment).

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of…