Inbound Lead Specialist

Location: In-Office

Schedule: Monday-Friday, 7:30 AM - 3:30 PM

Compensation: $20-$25/hour (based on experience and performance)

The Inbound Lead Specialist is the first point of contact for potential customers and plays a critical role in shaping their first impression of our company. This role is not about "answering phones" - it's about owning inbound opportunities and ensuring no lead falls through the cracks.

If you're energetic, detail-oriented, great with people, and thrive in a fast-paced environment, this role is for you.

• Responding to inbound leads from:
  • Website forms
  • Phone calls
  • Google and paid lead platforms
  • Referrals and other inbound channels
• Making immediate contact with new leads via phone, text, and email
• Executing consistent and professional follow-up until the lead is:
  • Scheduled
  • Routed appropriately
  • Or clearly closed out
• Owning each lead's outcome - not just making one attempt and moving on
• Maintaining accurate notes and follow-up tracking
• Providing clear call direction and routing when customers need other departments
• Delivering a top-tier, professional customer experience every time

• Fast response times
• High contact and booking rates
• Persistent, organized follow-up
• Customers who feel heard, helped, and respected
• Strong communication with the sales and operations teams

• High-energy, positive, and personable
• Excellent phone and communication skills
• Strong attention to detail
• Reliable follow-through
• Solution-oriented mindset
• Comfortable handling multiple conversations and tasks at once
• Motivated by helping the company grow

This role includes light cross-training in outbound lead generation to help support the team during seasonal shifts, weather events, or high-volume periods.