Sr. Technical Account Manager, National Security - ES US-ADC

Sr. Technical Account Manager, National Security - ES US-ADC

Job :  | Amazon Web Services, Inc.

Overview
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Sr. Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, Generative AI, Big Data, Security, Networking, Serverless and more.

This is not a sales role, but rather an opportunity to be the strategic technical advisor and ‘voice of the customer’ to National Security customers. You will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, S3, Dynamo

DB & RDS databases, Lambda, Sage Maker, ECS/EKS, Guard Duty, Systems Manager, Open Search, Bedrock, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy.

Travel up to 10% or more as needed. The TAM is the centerpiece of value to our National Security customers. If you wish to be at the forefront of innovation, come join us!

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

About the team

About AWS
Diverse Experiences AWS values diverse experiences. We encourage candidates to apply even if you do not meet all preferred qualifications. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship and other career-advancing resources to help you develop into a well-rounded professional.

Work/Life Balance:
We value work-life harmony. Achieving success at work should not come at the expense of home. We strive for flexibility as part of our working culture.

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• Bachelor’s degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/Dev Ops/big data and analytics/security/applications development in a distributed systems environment
• Bachelor’s degree in computer science, engineering, mathematics or equivalent, or 5+ years of technical work experience
• Internal enterprise or external customer-facing experience as a technical lead
• Current, active US Government Security Clearance of TS/SCI with Polygraph

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external…