Joint Operations Lead, Region Services Product Management

Description

Join a team that is leading enterprise-level operations supporting customers utilizing cloud infrastructure and services. AWS Joint Operations is looking for a high‑judgement, experienced technical product manager to lead operational planning and implementation efforts in support of a national security organization. The Joint Operations Lead will leverage expertise across multiple disciplines gained from supporting national security organizations at the tactical, operational, and strategic levels to engage with customer executives and operations teams.

This position will also integrate AWS plans and in‑flight efforts across multiple teams (e.g., sales, operations, and security) to deliver innovative solutions that enhance the customer experience by resolving customer pain points and streamlining operations.

• Establish close and enduring working relationships with enterprise operations customers, serving as the operations liaison that customers engage with when issues occur and standard practices cannot solve the problem
• Joint Operations Leads work to: (1) gain/maintain enterprise‑level perspective of customer planning; (2) provide operations perspective during solution delivery planning; (3) work with AWS services and infrastructure teams to close gaps and prevent trending issues from reaching critical states
• Build strategic plans by collecting, analyzing, and identifying customer's major milestones. Work backwards from those milestones to build AWS capability and solution roadmaps that internal teams will utilize to inform resource and delivery plans
• Leverage continuous improvement methods to create innovative solutions that deliver value to our customers (e.g., gap resolution or gained efficiencies)
• Translate the "voice of the customer" across all operational activities to support long‑term customer needs and accelerate pain points before they mature

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross‑functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPIs/SLAs used to drive multi‑million dollar businesses and reporting to senior leadership

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Base salary range:
USA, MD, Jessup: $ – $ USD annually
USA, VA, Arlington: $ – $ USD annually
USA, VA, Herndon: $ – $ USD annually

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