Engagement Manager, WWPS ProServe

Job :  | Amazon Web Services, Inc.

The Amazon Web Services Professional Services (Pro Serve) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes.

By applying AWS frameworks such as Well‑Architected and Cloud Adoption Framework, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions that balance performance, scalability, security, and business impact.

As an experienced technology program/project manager, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You are expected to maintain relevant AWS certifications, develop domain‑specific expertise, and communicate technical concepts to both technical and business audiences. Over time you will lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain.

• Lead and manage complex cloud migration and implementation projects
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distill customer needs into clear technical requirements and map them to business outcomes
• Decompose complex technical problems into actionable, deliverable solutions
• Contribute to technical documentation and define documentation standards

Must be a U.S. citizen and currently possess and maintain an active TS/SCI security clearance with polygraph.

• 5+ years of leading the delivery of IT projects with external customers or equivalent experience
• 1+ years of working as a Scrum Master or Product Owner across multiple cross‑functional teams
• 3+ years of cloud computing experience
• Current, active U.S. Government Security Clearance of TS/SCI with Polygraph

• Project‑management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2)
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations or equivalent
• Experience establishing credibility quickly with senior‑level executives across organizations
• Experience representing AWS within the customer’s environment and driving discussions with senior personnel regarding trade‑offs, best practices, project management, and risk mitigation
• Hold at least one active project‑management certification, understand the public cloud value proposition, and has delivered cloud engagements, presented to C‑level executives and technical subject matter experts; balanced multiple stakeholders; and managed projects with 10+ resources, 6+ months, or $250k+ in contract value.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.