Senior Engagement Manager, WWPS US Federal - NatSec

AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer stakeholders, and potentially other third parties to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, and the client environment.

You will identify and mitigate limitations to execution.

You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, and elevate when appropriate.

You will work to exceed customer expectations by enabling stakeholder capabilities and increasing cloud adoption.

It is expected to work from one of the above locations or customer sites at least one day per week. This is not a remote position. You are expected to be in the office or with customers as needed.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

• Passionate about working at AWS and live our credo of “Work hard. Have fun. Make history.” In this role, you will love what you do and instinctively know how to make work fun. You will be willing to take on any challenge and make a significant impact for your customer.
• Enjoy working with US Intelligence Community to help them envision transformational cloud initiatives. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of customers.
• Deliver mission objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.
• Ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.
• Apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.
• Be a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.
• Have business and financial acumen to manage the scope, timeline, and budget of each individual project.
• Be a strategic business partner to help customers achieve their mission outcomes and drive innovation throughout the engagement life cycle through iterative feedback mechanisms.
• Be a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.

• 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience.
• 7+ years of leading and delivering enterprise-level IT engagements experience.
• 5+ years of cloud computing experience.
• Bachelor's degree in STEM field.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).

• 5+ years of delivering customer engagements in a…