Sr. Technical Account Manager, National Security - ES US-ADC; AWS

Sr. Technical Account Manager, National Security - ES US-ADC

Job :  | Amazon Web Services, Inc.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Sr. Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, Generative AI, Big Data, Security, Networking, Serverless and more.

This is not a sales role, but rather an opportunity to be the strategic technical advisor and ‘voice of the customer’ to National Security customers. As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, Sage Maker, ECS/EKS, Guard Duty, Systems Manager, Open Search, Bedrock, and many more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our National Security customers. This role requires the candidate to be a U.S. Citizen and to currently possess and maintain an active TS/SCI security clearance with polygraph.

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• Bachelor's degree, or CASP+, CCSP, Cloud+, or CSSLP
• Experience with operational parameters and troubleshooting for three of the following: compute, storage, networking, CDN, databases, Dev Ops, big data and analytics, security/applications development in a distributed systems environment
• Internal enterprise or external customer-facing experience as a technical lead
• Current, active U.S. Government Security Clearance of TS/SCI with Polygraph

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience with mission-critical, 24x7 operations
• 7+ years of technical engineering experience in operational parameters and troubleshooting for three or more:
  Compute, Storage, Networking, CDN, Databases, Dev Ops, Big Data and Analytics, Security, Applications Development in a distributed systems environment
• Experience in Information Technology operations
• Professional oral and written communication skills, presenting to an audience containing one or more decision makers
• Experience with AWS services and/or other cloud offerings with Federal/DoD Clearances

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

The base salary range for this position is  -  USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .