Global Director of Infrastructure, Operations, and Security

Global Director Of Infrastructure, Operations, And Security

POSITION PURPOSE The Global Director of Infrastructure, Operations, and Security is a senior leadership role responsible for the reliability, scalability, resilience, and protection of the company's global technology environment. Reporting directly to the Global Vice President, Chief Digital & Information Officer, this leader will own global infrastructure, IT operations, cybersecurity execution, service reliability, and operational risk management across all regions. This individual will lead a geographically distributed team of engineers, architects, operations and security professionals, partnering cross-functionally with business leaders to align technology capabilities with strategic objectives.

The successful candidate must bring prior hands-on and leadership experience in cybersecurity and demonstrate the ability to lead in complex global environments with accountability, urgency, and a strong business-first service mindset.

PRINCIPAL ACCOUNTABILITIES

• Infrastructure & Global Operations
• Lead the global strategy, architecture, and operations for enterprise infrastructure across cloud, data center, network, endpoint, identity, and collaboration platforms.
• Establish and enforce global standards for system reliability, availability, performance, monitoring, incident response, and service recovery for business-critical services.
• Lead capacity planning, disaster recovery (DR), and business continuity planning (BCP) programs across all regions.
• Oversee 24/7 global IT operations, including service desk, infrastructure operations, major incident management, escalation frameworks, and operational communications.
• Drive automation initiatives to improve deployment velocity and reduce operational toil.
• Manage enterprise network architecture, including SD-WAN and zero-trust access across global offices.

• Cybersecurity, Risk & Resilience
• Serve as the senior operational leader for cybersecurity, ensuring security priorities are embedded into infrastructure, operations, architecture, and service delivery decisions.
• Design and implement a comprehensive security program spanning identity and access management (IAM), endpoint protection, data loss prevention (DLP), and threat intelligence.
• Application-level governance, including SAP roles, profiles, and segregation of duties, is owned the by the Digital Applications & Product Delivery team.
• Own the enterprise Product Security program, ensuring secure-by-design principles, cybersecurity requirements, and risk management are embedded throughout the lifecycle of BAC products, connected systems, and emerging digital offerings.
• Own the enterprise AI Security program, ensuring the secure adoption, governance, and risk management of AI technologies, including protection against data leakage, model misuse, prompt injection, and emerging AI-related threats.
• Lead cybersecurity incident response readiness, security incident investigations, crisis coordination, and executive communications in partnership with legal, compliance, and business stakeholders.
• Ensure compliance with global regulatory frameworks including ISO 27001, SOC 2 Type II, GDPR, NIST CSF, and regional data protection laws.
• Manage vulnerability management, penetration testing programs, and remediation prioritization processes, and set the enterprise standard to which application-layer vulnerability remediation is held.
• Collaborate with the group SOC and other Amsted entity security leaders to define and execute the multi-year security roadmap.

• Global Team Leadership
• Lead, mentor, and develop a globally distributed team of infrastructure, operations, support, and security professionals across multiple countries and time zones.
• Establish a high-performance culture rooted in accountability, continuous improvement, psychological safety, and inclusion.
• Set clear expectations, operating metrics, and team objectives aligned with business priorities; report progress, risk posture, and service performance to the CDIO and executive leadership.
• Partner with HR and talent acquisition to grow the team, close skill gaps, and maintain a robust succession plan.
• Manage vendor…