Project Manager Customer Onboarding & Implementation

Project Manager – Customer Onboarding & Implementation

The Project Manager leads the onboarding, implementation, and operational integration of key customer accounts. Serving as the central coordinator between Sales, Operations, Supply Chain (Purchasing, Inventory, Transportation), and the customer, this role ensures flawless launches, adherence to service-level agreements (SLAs), and long-term account scalability.

Key Responsibilities

• Customer Onboarding & Implementation
• Launch Ownership:
  Develop and execute detailed project plans, timelines, and milestones for new and expanding customer accounts.
• Central Liaison:
  Serve as the primary point of contact during transition phases, facilitating launch meetings and keeping all parties accountable.
• Cross-Functional Alignment:
  Coordinate facility readiness, inventory replenishment strategies, and logistics capabilities across internal teams before go-live.
• Performance Tracking and Continuous Improvement
• KPI Scorecards:
  Establish and monitor customer-specific metrics (service levels, delivery performance, inventory accuracy)
• Root Cause Analysis:
  Diagnose performance gaps and lead corrective action plans with operations and purchasing to resolve systematic issues.
• Process Standardization:
  Build and refine onboarding templates and tools to make future implementations faster and more efficient.
• Stakeholder & Risk Management
• Relationship Building:
  Develop strong trust with key customer stakeholders through clear, professional communication and high responsiveness.
• Risk Mitigation:
  Proactively flag potential operational bottlenecks or service risks and escalate them with action plans before they impact the customer.

Qualifications

Required

• Bachelor's degree in Business, Supply Chain, Operations, Logistics or equivalent practical experience.
• 3–7 years of experience in project management, customer implementation, supply chain, logistics, distribution, or operations.
• Solid grasp of inventory management, purchasing, warehousing, and transportation operations.
• Experience coordinating cross-functional teams and managing multiple projects simultaneously.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Excel, PowerPoint, and project management tools.

Preferred

• Experience in distribution, construction supply, building materials, industrial products, or logistics environments.
• PMP certification or formal project management training.
• Experience working with customer KPI scorecards and service-level agreements (SLAs).
• Knowledge of ERP, WMS, or supply chain management systems.

All offers are contingent upon successful completion of a background check and drug screening.

Southern Carlson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

Southern Carlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.