Service Technician - Baltimore-Washington

Service Technician - Baltimore-Washington

Requisition #: 646970

Location:

JESSUP, MD,

The Service Technician is responsible for repairing and reconditioning equipment in the profit center and/or customer locations. Responsible for installation of equipment for customer accounts, diagnostics of mechanical, electrical, and plumbing problems, and takes corrective action. Provides customer assistance in resolving questions, problems, or complaints regarding equipment.

Hourly rate: $23.85 to $23.85.

Aramark offers comprehensive benefit programs and services for eligible employees, including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans such as 401(k) and paid days off. Benefits vary by location and are subject to legal requirements.

• Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment.
• Makes repairs or adjustments to equipment to return the equipment in working order.
• Cleans and maintains equipment on location, including exchanging decanters and cleaning brewers.
• Documents verification of the closing calls, invoice completion, asset verification, and any required customer documentation.
• Repairs and refurbishes equipment; maintains spare parts levels.
• Accurately reports work completed on company‑provided mobile device.
• Maintains a good working relationship and liaison with customers to uphold a positive image of the company and product.
• Performs scheduled and unscheduled service activities, including emergency service calls, preventative maintenance, surveys, and installations.
• Maintains service area and vehicle in a clean and organized condition; follows company guidelines on safety and operates vehicle safely.
• Completes weekly Driver Report and follows guidelines in the Fleet Manual.
• Follows all safety standards and policies set by manufacturers and the company.

• High School Diploma or GED required.
• Solid understanding of repairing small electrical appliances.
• Willingness to learn how to connect equipment to water sources, add additional lines, and drainage when necessary.
• Willingness to learn how to work with copper, braided, and pex lines—a skill normally developed through six months to one year of experience in equipment service operations or through vocational training.
• Ability to read and write in English required.
• Effective communication and customer service skills required.
• Acceptable driving record and a qualified driver’s license required.
• Physical demands may include lifting, bending, pushing, pulling, and/or extended walking and standing. Uniforms and/or usage of PPE may be required.

Aramark does not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.