Service Technician

Service Technician (Oil Department)

The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, you’ll install our core products for new customers, assist with customer training, troubleshoot, and provide servicing. For existing customers you will be responsible for service, repair, and routine maintenance.

Location:

Jessup, MD.

• $30.00 per hour + Shift Differential + OT + Quarterly Bonus up to $5,200/yr
• Opportunities to increase base pay with weekend shifts, tenure and level-up development programs

• 4/10, Sunday – Wednesday, Start Time – 6:00 AM EST

• $0 premium Medical for single coverage or employer HSA contribution for family coverage
• Dental, Vision, Life and Disability Insurance, Tuition Reimbursement & more
• 401(k) with matching contribution up to 4.5% of your compensation
• Paid Time Off and Paid Holidays
• $3,000 employee referral bonus program & $200 new customer referral program
• Growth & Opportunity – 41 locations nationwide and consistent year‑over‑year growth
• Award Winning Culture – Newsweek America’s Greatest Workplaces Award, Newsweek America’s Greatest Workplaces for Diversity, Newsweek America’s Greatest Workplaces for Mental Wellbeing, Newsweek America’s Most Patriotic Companies, Minneapolis–St. Paul Business Journal Best Places to Work

• Responsible for installing and maintaining our products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines—service labor per hour, first‑time‑right, 5S standards, etc.
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and adhere to proper paperwork standards.
• Communicate with customers to ensure product performance meets their expectations.
• Efficiently and professionally service customers’ needs, train and coach them on the system as needed.
• Utilize iPhone apps to perform multiple functions in the role (parts, customer notes, clocking in/out).
• May include night installation work; schedule will vary based on customer demand and install schedule.

• Must be 21 years of age with a valid driver’s license.
• High School Diploma or Equivalent.
• Must operate a DOT‑regulated vehicle and may be subject to a DOT‑mandated pre‑employment drug test (positive for any controlled substance, including marijuana, will disqualify applicants).
• Ability to work within a team environment.
• Ability to problem‑solve customer issues for installation and service.
• Ability to perform basic mechanical and/or electrical duties.
• Strong customer focus and ability to respond to challenging customer situations positively.
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach.
• Ability to climb up and down a ladder up to 20 feet.

• Vocational Training.

At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and affirmative action employer. All aspects of employment—including the decision to hire, promote, discipline, or discharge—will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, please contact us by email at  or call 1‑888‑796‑4997.

Restaurant Technologies is a Military & Veteran friendly company.