Service Technician II

ANDERSEN CORPORATION

SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

Provide superior field support on Renewal by Andersen products by performing services AND doing technical measures prior to installation (whichever is needed)

Primary Responsibilities:

Service and repair previously installed Renewal by Andersen products.

Analyze and resolve complex/escalated customers situations, determines corrective action to be taken and verify the action has fixed the situation in acost efficient and effective manner.

Keep team member informed as needed of customer interactions and actions taken to resolve service issues.

Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual

Keep service area neat and organized, inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Service CSRs.Accurately measure dimensions and determine installation processes for windows and doors. Provide accurate measurements and documentation of job-related circumstances in a timely fashion

Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products

Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process

Advanced knowledge of RbA window and door installation techniques and ability to correct installation errors.

Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction QUALIFICATION AND SKILL REQUIREMENTS:

High School degree and valid driver’s license with clean driving record

Renewal installation experience

Meets the skills and competency requirements needed for Service Technician IAbility to service and repair previously installed windows & doors. Ability to dismantle and reassemble windows, door components, window coverings, and Hardware

Demonstrated analytical problem solving and decision-making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions

Ability to train others on technical application and product requirements COMPENSATION:

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

Successful candidates in this role are expected to earn between $27.76-$41.64 hourly.

PAY RANGE:$27.76 - $41.64

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success.

While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:401 (k) Plan, Employer Fixed Contributions &…