Service Technician II

ANDERSEN CORPORATION

SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

Our Capital region team is looking for a Service Technician! The Service Technician will provide superior customer service by performing repairs and maintenance services on Renewal by Andersen products.

This is a field-based role utilizing a company vehicle; a motor vehicle record check will be required.

PRIMARY RESPONSIBILITIES:

Service and repair previously installed RbA products.

Analyzes and resolved complex/escalated customer situations, determines corrective action to be taken and verify the action has fixed the situation in a cost efficient and effective manner.

Keep team members informed as needed of customer interactions and actions taken to resolve service issues.

Coach, train and mentor Service Techs.

Keep service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide details information to Service RSRs.Provide Signature Service to homeowners and peers.

Advanced knowledge of RbA window and door installation techniques and ability to correct installation errors.

Other duties as assigned by supervisor.

QUALIFICATIONS AND SKILLS:

High school diploma and valid driver's license with clean driving record; 2 or more years window installation experience preferred.

Basic construction techniques; good knowledge of basic construction and building materials; knowledge of terminology of the construction industry.

Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach.

Basic math skills, legible writing, basic personal computer skills in Word and Excel.

Diagnostic skills: assessment, problem-solving and decision-making.

Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels.

Ability to service and repair previously installed windows and doors; ability to dismantle and reassemble windows, door components, window coverings, and hardware.

Demonstrated analytical problem-solving and decision-making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions.

Ability to train others on technical application and product requirements.

PAY RANGE:$27.76 - $41.64

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success.

While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing
* Medical, Dental and Vision Coverage
* Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave &…