Delivery Coordinator

Delivery Coordinator

The Specialist, Desktop Delivery is responsible for the delivery of customer orders directly to desktops, i.e. many customers under one roof;
Duties are performed in a productive, time sensitive and customer service manner.

Responsibilities

• Delivery of office products to multiple buildings/businesses and select customer locations as defined and directed by location delivery management and customer specific delivery requirements but independent of a delivery route and/or delivery vehicle.

• Management of cabinet/supply room functions. Perform inventory/stocking of various customer specific areas and ordering supplies based on min/max levels.

• Is also responsible for timely returns as defined by customer requirements or expectations.;
Must communicate customer feedback to Sales and/or Supervisor, contribute ideas and suggestions for improvements utilizing LEAN practices, and complete appropriate paperwork.

• Must also properly account for the receipt, delivery and customer returns. Ability to train a backup to cover duties when absent.

• Responsible for cross-training and providing assistance at other delivery locations, as necessary.

• Is responsible for timely delivery as defined by delivery structure requirements, customer requirements or expectations

• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications

• High School diploma or equivalent edu preferred

• Minimum 1 year experience in related field

• Experience in the delivery of small packages preferred.

• Previous customer experience preferred.

• Experience in use of pallet jacks, hand trucks preferred;;

• Experience using POD or tablet device in the scanning of customer products. Familiarity with scanner and GIS devices preferred.

• Ability to communicate both verbally and in writing, using the English language (English competency)

• Basic product knowledge.

• Knowledge of operation of power/mobile equipment.

• Ability to understand addition, subtraction, multiplication and division and job literacy.

• Ability to perform work responsibilities independently, unsupervised in a customer business environment respective of their individual office operating policies and processes.

• Must have access to vehicle capable of transporting necessary equipment, two-wheeler and office supply orders from drop-point to end user.

• Maintain professional appearance

• Must communicate with supervisory staff if all deliveries and or pickups are not made

• Must be a team player, and be flexible in their day to day routine due to business needs and changes

• Demonstrate a commitment to Office Depot core values and adherence to established Standard Operating Procedures

• Ability to transport single cartons up to 75 pounds as needed

• Ability to use manual pallet jacks, hand trucks

• Repetitive lifting

• Ability to stand; on feet for long periods of time, continuous walking;; including stairs