IT Technical Trainer

IT Technical Trainer

Location:

Jesup, GA Duration: 3+ Months contract to hire Client:
State of GA

Responsibilities:

• Candidate will be working as a team member within the IT organization of the Georgia DOT and report to a Team Leader/Supervisor.
• Adhere to the priorities, objectives, and guidance of Team Leader and IT management
• Participate in IT Projects to design and develop learning materials
• Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
• Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
• Proactively and effectively communicate with Team Leader and IT management
• Maintain, coordinate, and communicate training schedules with end users and stakeholders
• Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management System
• Collect and maintain training data to support department key performance indicators
• Make arrangements for external vendor provided training at Georgia DOT training centers
• Conduct training courses, customer webinars, on-site customer training, and user group sessions
• Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training
• Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
• Remain knowledgeable about Georgia DOT IT applications and business strategies as related to training materials and courses
• Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
• Provide user training support with IT product launches and go-lives
• Travel to Georgia DOT business locations (within State of Georgia) to conduct training
• Ability to maintain professionalism and order within the classroom to complete course objectives
• Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities

Required Qualifications:

• Bachelor's degree in or Technical Communications, Engineering, MIS, IS, IT or other technical field.
• 6+ years advanced skills with Microsoft Office
• 4+ years of experience in the field of IT technical training and train-the-trainer training
• 4+ years of experience in developing role based end user training materials for IT applications/systems
• Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills
• Experience in course design and development
• Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)
• Ability and flexibility to travel frequently within State of Georgia
• Strong commitment to providing superior customer service
• Excellent verbal and written communication skills
• Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training
• Hands-on, can-do attitude
• Able to maintain personal credit card for any expenses, Georgia DOT will not provide advance payment on expenses, but will reimburse authorized expenses
• Ability to maintain a valid driver's license and capable of driving/operating a car
• Georgia DOT will reimburse authorized travel expense lodging and meals
• Georgia DOT will reimburse authorized travel use of a personal vehicle use or rental car
• Must have a clean driving record
• Able to stand, stoop, kneel, lift, etc. to setup training centers and transport course materials

Preferred Qualifications:

• Experience with developing content for workforce teaching and instruction
• 3+ years of experience with course delivery tools such as Captivate, Camtasia, Articulate Storyline, or Share Point
• Strong technical background in computers, transportation, or government
• Familiarity with ITIL or REMEDY