Rental Administration

Introduction:
Our client operates within the real estate sector and is seeking to appoint a Rental Administration Assistant to join their rental administration team. Following recent staffing challenges, our client is committed to conducting a thorough recruitment process to ensure the successful candidate is the right fit for both the role and the team. This position is required urgently and will be based in-office, likely from the Kramerville offices.

The successful candidate will support the rentals department with key administrative and financial processes related to lease agreements, invoicing, and landlord account management.
Job Purpose:
To provide effective administrative and financial support within the rental administration department by accurately processing lease agreements, managing invoicing and monthly payments, and ensuring landlord and tenant accounts are maintained with a high level of accuracy and attention to detail.

REQUIREMENTS
Minimum education (essential):

• National Senior Certificate
• Tertiary education would be advantageous

Minimum applicable experience (years):

• 1–3 years (administrative and/or finance-related experience

Required nature of experience:

• General administrative support
• Working with invoices, payments, and basic financial documentation
• Client communication and coordination
• Managing records and documentation accurately

Skills and Knowledge (essential):

• Strong numerical ability and basic accounting understanding
• High attention to detail and accuracy
• Strong organisational and time-management skills
• Clear written and verbal communication skills
• Ability to work confidently with invoices, calculations, and client accounts

Other:

• Fluent in English
• Ability to work in-office, Monday to Friday, 08:30–17:00
• Team-oriented with a positive and proactive attitude

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Rental Administration & Lease Processing

• Processing and checking lease agreements for accuracy and completeness
• Ensuring all supporting documentation is received and filed correctly
• Maintaining up-to-date rental records and documentation
• Adhering to internal processes and compliance requirements

Financial Administration & Invoicing

• Preparing and issuing invoices to clients accurately and timeously
• Managing monthly rental payments and allocations
• Calculating shortfalls, adjustments, and basic reconciliations
• Assisting with landlord account administration

Client Communication & Support

• Communicating professionally with landlords and tenants
• Responding to queries related to accounts, payments, and documentation
• Maintaining positive client relationships through effective service delivery
• Escalating issues where necessary in a timely manner

Accuracy, Attention to Detail & Compliance

• Ensuring all work is completed with a high level of accuracy
• Identifying and correcting discrepancies proactively
• Following procedures consistently and thoroughly
• Maintaining confidentiality of client and financial information

Team Contribution & Professional Growth

• Working collaboratively within the rental administration team
• Demonstrating a positive, diligent, and optimistic attitude
• Showing willingness to learn and grow within the business
• Supporting team objectives and contributing to a healthy team culture