Head of Marketing & Commercial Customer Experience Excellence; CXE

Looking at hiring the Head - Marketing & Commercial Customer Experience Excellence (CXE) for the Southern Africa region including South Africa and Sub-Saharan Africa. The incumbent will be responsible for translating the regional strategy into high-impact, compliant execution that grows the clients brands and elevates customer experience. You’ll steer go-to-market plans, distributor performance, digital transformation, and team capability to deliver sustainable net sales and market share.

The Head - Marketing & CXE will be based in Johannesburg, and reports to the General Manager for Southern Africa.

• Own and localize go-to-market and customer engagement strategy; plan campaigns for defined customer groups and embed omnichannel practices using approved CRM/digital platforms.
• Ensure financial sustainability, deliver commercial targets: forecast and phase sales, manage budgets, and track performance to plan.
• Stakeholder management for the clients distributors in the country with full adherence to SOPs, Code of Conduct, and performance targets.
• Turn data into decisions: analyze in-market/net/export sales and market/IMS insights; produce clear recommendations and management reports.
• Drive digital transformation and compliant execution across field force, events (F2F/virtual), and content operations; ensure process excellence across GTM value streams.
• Build a high-performing team: set objectives, coach leaders, and lead change towards future-ready marketing and customer-facing capabilities.

• Bachelor’s degree required; MBA preferred.
• 5–10 years’ experience in marketing and business operations within a multinational pharmaceutical company, particularly in South Africa and Sub-Saharan Africa.
• Demonstrated experience in Customer Experience Excellence and/or prior experience as a Business Analyst is highly advantageous.
• Proven experience or exposure to distributor operating models within the SSA region.
• 2–3 years of management experience, with the ability to lead, develop, and inspire diverse teams.

• Strategic business planning execution, monitoring and steering performance
• Strong analytical mindset with the ability to produce strategic insights in VUCA environment
• Complex Problem Solving, Strategic Insight, Enabling Decision making through Stakeholder Management & Alignment
• Strong team management / Team Leadership skills/ Leading in a Matrix structure
• Strong communication, interpersonal, negotiation and influencing skills
• Strong stakeholder management and cross-functional collaboration.
• Advanced spreadsheet and presentation skills
• Proven success in omnichannel engagement, CRM adoption, forecasting, and budget ownership.