Manager, Client Services, SBG Securities & Retail Operations

Job Overview

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, 5 Simmonds Street

Job Type: Full-time

Job : A-0002

Date Posted: 1/26/2026

To supervise the day to day client services for a portfolio of clients, to ensure effective operational business performance and delivery of excellent client service against targets, quality and service standards.

Type of

Qualification:

Diploma

Field of Study: Business Commerce

Service Management
, Operations
, 1-2 years Exposure to / direct experience managing people preferred

1-2 years Seasoned knowledge and / or exposure to CIB products, services and channels (including Onboarding, Equities, Payments)

3-4 years Advanced general client services and / or support capability with seasoned technical experience. Client relationship experience preferred. Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders.

Behavioural

Competencies:

• Articulating Information
• Developing Strategies
• Directing People
• Embracing Change
• Interacting with People
• Inviting Feedback
• Making Decisions
• Resolving Conflict
• Showing Composure
• Team Working
• Understanding People
• Upholding Standards

Technical

Competencies:

• Active Listening
• Client Servicing
• Continuous Improvement
• Data Analysis
• International Market Knowledge
• Product and Services Knowledge
• Query Resolution
• Root Cause Analysis

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on  or Transacti