Account Manager

Overview

The Account Manager plays a pivotal role in fostering strong, long-lasting relationships with Clients. Understanding clients’ needs and pain points and mapping these requirements to the iOCO CTS solutions offerings. Relying on key vendors such as HPE, DELL, VMware, VEEAM, PURE Storage, and Nutanix to compliment the iOCO offerings. This position focuses on understanding each Client's unique needs, providing expert guidance, and ensuring that Clients maximise the value of their investments.

• Client Relationship Management
  • Develop and maintain strong relationships with a portfolio of data centre, connectivity and end-user-compute offerings and related strategic vendors. Act as the primary point of contact for Clients, addressing their inquiries, concerns, and feedback. Understand each Client s specific business goals and challenges and align the related solutions accordingly. Develop new business opportunities with new clients through either your existing relationships or by leveraging off other persons relationships.
• Product Knowledge and Consultation
  • Possess in-depth knowledge of the core CTS data centre, cloud, connectivity and EUC solutions. Coordinate assessments to identify areas where the above solutions can enhance a client’s ability to delivery to their clients. Have existing relationships with key vendors as listed above.
• Account Growth and Retention
  • Identify opportunities for upselling and cross-selling. Collaborate with the presales teams to developing opportunities. Collaborate with Clients to develop expansion plans and strategies to meet their evolving needs. Ensure high Client retention rates by addressing concerns and proactively mitigating issues.
• Contract Management
  • Manage Client contracts, renewals, and negotiations. Coordinate contract discussions and work with Vendors, legal and finance teams, as needed. Monitor contract compliance and ensure Clients get the expected value from our services.
• Client Advocacy
  • Encourage satisfied Clients to become advocates by providing testimonials, references, or case studies. Act as a liaison between Clients and Vendor s product and support teams to ensure Client feedback is heard and addressed.
• Industry Knowledge
  • Stay updated on industry trends and share relevant insights and recommendations with Clients.

• English - Can converse and has the necessary email skills, excellent customer interaction with clear, concise, effective, strong communication and interpersonal skills
• Already existing client relationships
• Consistent achievement of set target year on year with good relationships with existing clients and results-driven mind-set with a focus on Client satisfaction and a demonstrable competency and or track record
• Ability to work independently and effectively collaborate with the team to achieve common goals
• Excellent negotiation and problem-solving abilities, attention to detail and strong organisational skills

• Qualification Essential Competency
  • National Senior Certificate/ Matric/ N3/ Grade 12
  • Post Graduate Degree or Diploma
  • Pass typical recruitment checks (criminal, qualification,  checks, etc.)
• Qualifications preferred/ knowledge
  • Bachelor’s degree in information technology
  • Computer Science, or a related field (or equivalent work experience)
  • Proven experience of at least 5 years in account management, specialising in the data centre, networking and end-user-compute domains