Client Executive

Client Experience Executive – Johannesburg, South Africa

Company: Redial BPO
Location: Johannesburg, South Africa
Job Type: Full-Time | Managerial

About the Role:
We are seeking a dynamic Client Experience Executive to join our Customer Experience team. This role serves as the primary point of contact for our clients, ensuring exceptional service delivery, fostering strong business relationships, and driving account growth strategies.

Key Responsibilities:

• Develop and implement retention and growth strategies for client portfolios.
• Act as the main liaison between clients and internal teams, ensuring smooth communication and execution of agreements.
• Design and present value-driven proposals to clients.
• Monitor operational processes and ensure compliance with commercial agreements.
• Analyze market trends and identify opportunities for improvement.

Requirements:

• English proficiency: C1/C2 level (Essential)
• Minimum 3 years in a leadership role and 1 year in people management
• At least 1.5 years in customer care/services
• Strong technical knowledge of the industry and market
• Intermediate computer skills
• Project Management certification and basic finance knowledge (Desirable)
• Availability for flexible hours, weekend work, and occasional travel

Working Conditions:

• Office-based role in a relaxed organizational environment
• Monday to Friday, 1:00 PM – 7:00 AM (SAST), with weekend coverage as needed

Why Join Us?
At Redial BPO, we value innovation, collaboration, and growth. You'll have the opportunity to work with a passionate team and make a significant impact on client satisfaction and business success.

Apply Today!
If you're ready to take on a leadership role that combines strategy, client engagement, and operational excellence, we'd love to hear from you.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.