Business Process Analyst

Job Title:

Business Process Analyst (Senior)
Role Purpose

The Business Process Analyst leads the Business Process Management (BPM) workstream, driving the analysis, modelling, optimisation, and maturity assessment of business processes across the organisation. The role ensures that business processes are efficient, standardised, and aligned with organisational strategy and best-practice BPM frameworks.

• Lead the BPM workstream, including planning, governance, and execution of process improvement initiatives.

• Conduct end-to-end business process analysis across business units to identify inefficiencies, risks, and improvement opportunities.

• Develop and maintain process models using recognised BPM standards (e.g. BPMN).

• Facilitate process optimisation and re-engineering initiatives to improve efficiency, quality, and service delivery.

• Perform business process maturity assessments and develop improvement roadmaps.

• Engage stakeholders to elicit, validate, and document process requirements.

• Ensure alignment of business processes with organisational strategy, policies, and regulatory requirements.

• Support change management and implementation of improved processes.

• Provide BPM guidance, standards, and best practices to project teams and business stakeholders.

• BPM Certification (e.g. CBPA, CBPP, BPMN Certification, or equivalent) – Mandatory

• Relevant tertiary qualification in Business Analysis, Information Systems, Industrial Engineering, or related field

• Minimum 7 years’ experience in Business Process Analysis / Business Process Management

• Proven experience leading process analysis, modelling, optimisation, and maturity assessments

• Demonstrated experience facilitating workshops and engaging senior stakeholders

• Experience working in complex enterprise or public-sector environments (advantageous)

• Business Process Management (BPM)

• Process Modelling (BPMN)

• Process Optimisation & Re-engineering

• Business Process Maturity Assessment

• Stakeholder Engagement & Facilitation

• Analytical & Problem-Solving Skills

• Documentation & Reporting

• Change Enablement