More jobs:
Head of Operations
Job in
Johannesburg, 2000, South Africa
Listed on 2026-02-28
Listing for:
HR Talent Partner SA
Full Time
position Listed on 2026-02-28
Job specializations:
-
Business
Operations Manager, Business Management
Job Description & How to Apply Below
Head of Operations position available in Johannesburg.
A fast growing and established property and wealth investment company is looking for a Head of Operations to join their team in Johannesburg.
They are offering an excellent compensation package which includes a very good base salary, plus performance bonuses, benefits and internal career advancement opportunities.
Position Overview:The Head of Operations is responsible for owning and strengthening the company’s operating system. Sales makes the promise. Operations ensure the promise is delivered – reliably, compliantly, and at scale.
This role exists to:
- Ensure every client commitment is delivered
- Integrate Sales, Finance, HR, IT, and Service Providers
- Enforce operational discipline and compliance
- Reduce founder dependency
- Build systems that survive personnel changes
This is a leadership role with cross-functional authority in an SME environment.
Position Requirements andQualifications:
- 5 – 8 years operational leadership experience
- SME environment experience preferred
- Strong systems thinker
- Financially literate (understands P&L, margins, VAT mechanics)
- Comfortable enforcing standards
- High accountability orientation
- Low ego, high ownership
- Must be able to:
- Identify exactly where process breaks down
- Redesign small improvements without disrupting the machine
- Escalate intelligently
- Protect client experience
- Minimum 2 verified stories of impact per month 1 consulting + 1 portfolio management)
- Quarterly portfolio performance reviews completed for all Hassle-Free clients
- Churn rate below agreed threshold (define this)
- No “silent dissatisfaction” cases
- Documented client journey timelines per portfolio
- Ensure seamless handover from Sales to Operations
- Oversee Hassle-Free delivery timelines
- Monitor property onboarding milestones
- Resolve post-sale escalations
- Maintain delivery dashboards and visibility systems
- Reduce repeat operational errors
- Define role clarity
- Enforce performance standards
- Conduct weekly accountability reviews
- Escalate underperformance early Improve productivity systems
- Vet, onboard, and formally induct service providers
- Define service-level standards SLAs
- Track performance and incident logs Issue corrective action when required
- Recommend suspension or removal when standards drop
- Validate commission calculations (prepared by HR/Sales)
- Review operational budget adherence
- Ensure invoicing systems function properly
Ensure key financial deadlines are met VAT, submissions, etc.> - Chair monthly operations-finance review meetings
- Escalate anomalies to CEO
- Maintain PPRA and regulatory readiness
- Track staff compliance requirements
- Monitor institutional changes NSFAS, levy changes, etc.
- Maintain regulatory update log
- Escalate material risks within 48 hours
- All IT tickets escalate through Head of Operations
- Monitor IT response times and resolution
- Ensure issues do not stall operations
- Control IT cost cap and vendor accountability
- Eliminate unresolved ticket backlog
- Clean onboarding & offboarding execution
- Proper contract storage and documentation
- Performance records-maintained
- HR response times are acceptable
- Designing a structured system to capture client outcomes
- Ensuring every Hassle-Free client has milestone tracking
- Identifying portfolio performance wins (occupancy, ROI, growth, stabilisation)
- Coordinating real-time case studies (video + written)
- Reducing churn through proactive portfolio performance reviews
- Ensuring early identification of dissatisfaction signals
- Post-sale SLA adherence %
- Service provider SLA adherence %
- Commission accuracy %
- Compliance incidents (target: zero)
- IT resolution time
- Reduction in operational escalations
- Reduction in founder dependency
- Hassle-Free client retention %
- Structured portfolio review completion %
- Verified client stories of impact per quarter
- Only open to South African citizens.
- If you are interested in this great career opportunity, please send your CV.
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