Product Design Lead

- Engage with business stakeholders to clarify the needs and requirements of the business and, jointly  with the Design director, establish a clear scope, creative brief and project plan for projects
- Manage the day-to-day delivery of the design output against the plan, continuously interrogating the  design quality and customer experience to deliver high-quality output in each stage of the project
- Work closely together with the business and technical stakeholders to ensure the project aligns to  their needs and requirements
- Take ownership of the customer experience within the project and constructively challenge business  and technical decisions to ensure the best possible experience for the customers
- Create creative, innovative and high-quality design solutions to create a world-class customer  experience across the projects in Absa
- Leverage insight and data, such as market analysis, customer feedback, and user research analytics to  ensure that products/services/solutions are truly designed around the customer and deliver improved  experience; surface and share insights to the broader team
- Align the design to the design standards and brand guidelines to ensure consistent experience to the  customer across the Absa ecosystem
- Continuously build your own expertise by, for example, actively seeking and incorporating feedback,  and following external trends and best practices
- Contribute the knowledge building of the entire team by actively sharing insights and success stories;  and providing feedback and ideas across different design projects
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