EN - Reception Agent

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality, yet they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be fully yourself, discover other professions and pursue career opportunities in your hotel or in other hospitality environments, anywhere in the world.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us offers a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.

Reception Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

• Greet, check‑in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling

• Service focused personality is essential

• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English
• Additional languages are a plus

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.