Advisor, HR​/Recruitment, Employee Relations

As Paymentology continues to scale globally, consistency, judgement, and disciplined people decision-making are critical. We are looking for a People Advisor who can operate with confidence across regions, providing commercially aligned, risk-aware guidance to leaders while strengthening leadership capability and employee experience.

This role sits within Global People Advisory, providing strategic, commercially aligned guidance to leaders across multiple regions. Partnering closely with Director and VP-level stakeholders, you will advise on complex people matters, balancing business objectives, employment law principles, and a consistent global Paymentology experience.

This is an Individual contributor role focused on judgement, governance, employee experience improvement, and risk mitigation.

Strategic Employee Advisory

• Provide commercially aligned guidance to managers and senior leaders on performance, conduct, absence, probation, organisational change, and policy interpretation.
• Lead recurring and moderately complex employee relations matters end-to-end, applying balanced risk assessment and escalating appropriately when complexity increases.
• Act as a trusted advisor and coach to leaders, strengthening their capability and confidence in managing people matters effectively.
• Partner with Legal and senior stakeholders on sensitive or high-risk matters, safeguarding organisational integrity while enabling business outcomes.

Risk, Governance & Global Consistency

• Ensure consistent application of People established and evolving policies across jurisdictions, including advisory support on cross-border and relocation scenarios, balancing global standards with local legal and cultural nuance.
• Identify patterns and emerging risks from employee relations trends, recommending preventative and commercially aligned solutions.
• Support governance frameworks that strengthen compliance, fairness, and organisational trust.

Change & Organisational Impact

• Advise leaders through periods of growth, transformation, or change, providing structured guidance and risk mitigation support.
• Support People-led initiatives that strengthen leadership capability and reduce recurring people challenges.
• Contribute to initiatives that strengthen leadership capability and reduce recurring people challenges.

Insight & Continuous Improvement

• Leverage People data and case trends to inform strategic recommendations and improve decision-making.
• Translate insights into practical guidance that enhances organisational effectiveness and employee experience globally.

At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re supporting managers and employees through meaningful moments, collaborating across time zones, or contributing to initiatives that improve how people experience work, you’ll find real purpose in your role – and the freedom to grow in a supportive, forward-thinking environment.

What you bring:

• 4–6+ years’ HR advisory experience in multi-jurisdictional environments
• Strong experience managing recurring and moderately complex employee relations matters.
• Demonstrated ability to advise and influence senior stakeholders with credibility.
• Working knowledge of employment law principles applied pragmatically.
• Strong commercial judgement and risk assessment capability.
• Cultural intelligence and experience operating across regions.
• High emotional intelligence, mediation, and conflict resolution skills.
• Strong analytical and communication skills.
• Bachelor’s degree in HR or related field (or equivalent experience).

Success in This Role Looks Like

• Leaders feel confident and well-supported in managing people matters.
• Employee relations cases are handled consistently, fairly, and with balanced risk.
• Engagement insights and exit data translate into measurable improvements.
• Policies are applied consistently across regions while respecting local nuance.
• The organisation experiences fewer recurring people issues due to proactive advisory and insight-led action.