Senior Manager: Business Service Learning & Development

Position: SENIOR MANAGER: BUSINESS SERVICE LEARNING & DEVELOPMENT
Our client, a leading global professional services firm, is seeking an experienced Senior Manager to lead their Business Service Learning & Development Practice for a major UK territory.

This is a strategic leadership position within a cutting-edge Technology & Innovation Centre, responsible for driving L&D excellence across multiple service lines. You will manage senior stakeholder engagements, lead a diverse team of L&D professionals, and ensure operational excellence in learning and development delivery. The role requires alignment of working hours with UK business hours.

Key Responsibilities:
Business Leadership:

• Manage daily operational service delivery of a diverse L&D team
• Act as trusted advisor to senior stakeholders
• Champion innovation and challenge the status quo
• Drive a culture of collaboration, inclusion, and openness
• Support L&D practice growth through new services and headcount expansion
• Active member of senior management committee

Operational Excellence:

• Manage offshore day-to-day operations including recruitment, allocations, and development
• Ensure adherence to Service Level Agreements aligned to territory expectations
• Deliver monthly L&D reporting for board and executive committees
• Ensure compliance with territory requirements and operational standards

Workforce Management:

• Track utilization rates to ensure efficiency and balanced workloads
• Establish quality measurement frameworks and SOPs
• Define and track KPIs to measure impact and continuous improvement
• Build scalable systems positioning the centre as a global L&D delivery benchmark

People & Performance Management:

• Coach and mentor the L&D team
• Handle performance reviews and employee relations
• Provide pastoral care and conflict resolution
• Drive team engagement through regular meetings and check-ins
• Lead teams through organizational and technological change

Stakeholder Engagement:

• Communicate effectively with varied stakeholders and territory leaders
• Drive collaborative outcomes and effective team integration
• Act as escalation point for all service function matters

Governance & Risk Management:

• Ensure compliance with policies, legal requirements, and regulatory standards
• Proactively identify and mitigate risks in delivery, resourcing, or employee relations

Essential Requirements:

• Relevant Bachelor's degree (NQF Level 6 or
  7) in Human Resources, Education, Business Administration, Organisational Development, or equivalent
• 5-8 years' experience leading multi-disciplinary Learning and Development teams in a global delivery environment
• Proven track record in cultivating stakeholder relationships globally
• Experience in designing, developing, and implementing L&D programs and strategies
• Strong understanding of modern L&D technologies and platforms
• Several years in a leadership or senior management position overseeing diverse teams
• Experience in leading organizational change and transformation initiatives
• Proven ability to work with and advise senior stakeholders, clients, and executives

Advantageous:

• Diploma or Master's degree (NQF Level
  8) in Leadership or Business Management (MBA)
• Professional services or consulting industry experience
• Experience with offshore or outsourced operations
• Global and cross-cultural team management experience

Please note that only shortlisted candidates will be contacted