Client Success Director

1.

JOB TITLE:

Client Success Director

2. MAIN PURPOSE OF THE JOB:
The purpose of this position is to engage customers in order to understand their key strategic
drivers, develop business and resource plans to support clients’ objectives, ensure long-term
sustainability, growth and profitability for Iconic Collective and people development.

3. DESCRIPTION OF FIELD OF DUTY (KPA’s):

• Customer Engagement

• Business Development

• Delivery

• People

• Sustainable Growth

• Customer Management

• Project Management

• Workflow Management

• Documentation

4. QUALIFICATION REQUIREMENTS:
Bachelor’s Degree/Qualification or equivalent work experience advantageous.

5.

WORK EXPERIENCE:

• Minimum of 5 to 8 years professional experience in an international marketing services
industry environment preferable.

• At least 4 to 6 years' experience in a managerial position with experience managing teams in
a services industry environment advantageous.