Manager: Broker Services and Franchise

RESPONSIBILITIES INCLUDE:

Broker & Franchise Strategy Development & Implementation:

• Collaborate with senior management to develop and execute a comprehensive broker
and franchise strategy aligned with the company’s goals.

• Design operational strategies to attract, onboard, and retain suitable brokers and
franchises.

• Set KPIs for growth, including broker recruitment and business volume targets, and
monitor progress.
Broker & Franchise Support & Engagement:

• Develop processes in collaboration with internal teams (ICT, Insurance Operations) to
provide seamless support to brokers and franchisees.

• Create and maintain a comprehensive broker and franchise policy manual and ensure
compliance.

• Strengthen relationships with distribution teams to ensure maximum market reach and
minimize channel conflicts.
Sales Growth & Market Expansion:

• Design growth strategies and tracking mechanisms to achieve sales targets.

• Identify new market opportunities and implement expansion strategies for brokers and
franchises.

• Develop sales and marketing budgets and work closely with Broker Area Managers to
resolve issues and maintain strong relationships.

Franchise Development:

• Lead the development and execution of a franchise growth strategy, identifying potential
franchisees and managing the sales process.

• Provide guidance and support to new franchisees, ensuring alignment with operational
standards and brand guidelines.

• Represent the company at industry events to promote the franchise opportunity and
enhance brand visibility.
Broker Development and Training:

• Collaborate with the Learning & Development team to create broker training programs
that enhance industry knowledge and business skills.

• Develop mentorship programs and ensure brokers receive ongoing support from Area
Managers and Broker Consultants.

• Foster a strong relationship with brokers, ensuring their continued development and
engagement.
Compliance and

Risk Management:

• Regularly evaluate broker and franchise remuneration models and recommend
improvements.

• Implement compliance controls to ensure brokers are properly licensed and adhere to
regulatory requirements.

• Monitor brand standards and ensure all marketing and advertising materials are
compliant with corporate identity guidelines
Departmental and People Management

• Manage and mentor a high-performance team of Broker Area Managers, ensuring they
achieve sales targets and adhere to compliance standards.

• Foster a culture of continuous learning, development, and high performance within the
team.
Client Relationship Management

• Build and maintain a network of industry contacts to bring new opportunities into the
business.

• Develop and execute external communication and marketing programs to engage
brokers and promote the company’s brand

Job Requirements:

• Relevant tertiary qualification (Business, Marketing, Insurance, or related field).

• FAIS compliance (Must be registered as a Key Individual with the FSCA).

• RE 1 certification.

• Minimum of 5 years in insurance management, specifically with brokers or franchise
networks.

• Proven experience in sales strategy development, franchise management, and broker
relationship management.

• Strong knowledge of insurance legislation, compliance, and governance within the
insurance sector.

• Demonstrated ability to develop and execute broker development programs and training
initiatives.

• Experience with risk management, compliance controls, and brand standards within the
industry.

• Leadership experience in managing teams, fostering a high-performance culture, and
driving business growth.

• Strong analytical, planning, and problem-solving skills.

• Excellent communication, interpersonal, and leadership skills.

• Ability to build and maintain strategic relationships with brokers, franchisees, and
industry stakeholders.

• Strong knowledge of sales growth strategies, market expansion, and client relationship
management.

• Proficiency in Microsoft Office and CRM tools.