Provincial Manager

ACHIEVE STRATEGIC OBJECTIVE

• Analyse the company's strategic plan and create and execute a long, short and medium term
  provincial strategic and operational plan for funeral service. Ensure that every Area manager
  funeral service have and execute on a business and operational plan for their respective
  areas, aligned to the overall strategic plan.
• Collaborate with the General Manager:
  Funeral Service to develop the integrated business
  plans for their respective business areas of responsibility, to ope rationalise and execute the
  strategic business plan.
• Submit quarterly and monthly progress reports on the achievement of the set objective as
  per provincial plan and any changes that were made to the plan.
• To identify and comprehensively, inclusive of the financial implications, recommend business
  opportunities and innovative ways to improve current business practices and processes
• Quarterly and monthly progress reports on the execution of the plans for Area Managers and
  support functions, such as training and senior citizens.
• Achieve the annual targets with regards productivity, client services, profitability, etc.
• Evaluate performance by analysing and interpreting data and metrics
• Ensure all regions under your control meet the set targets
• Achieve the business split for Funeral Service between Private, Fund and contract business
• Achieve the minimum conversion rate objective
• Ensure that all area managers are achieving agreed targets and take corrective actions should
  the targets not being met.

HUMAN RESOURCE MANAGEMENT

• Create an effective and successful team through open discussion, coaching and mentoring.
  Lead, inspire, and motivate team members to cultivate a successful and motivated team.
• Create and execute a succession plan for the province.
• Ensure that a signed performance contracts are in place for all direct reports.
• Ensure that a development plan is available for each manager in the province and is aligned
  to the provincial strategic objectives.
• Ensure that all agencies are properly staffed.
• Ensure that there are sufficient assistant agents in training
• Ensure that the training agencies are properly staffed
• Ensure that all the non-compliance and non-performance issues of direct reports are
  identified and disciplinary processes are adhered to.
• Conduct coaching and mentoring sessions with direct reports.
• Communicate regularly, via multiple mediums with all employees on policies, practices
  strategies on marketing, operational another related issues.

CUSTOMER SERVICE

• Develop and implement the business development strategy for the company's Funeral Service in
  collaboration with the General Manager:
  Funeral Service.
• Engage continuously with key stakeholders , internal and external
• Ensure good cooperation between the different departments in the province, such as
  insurance, funeral service and senior citizens and that all these stakeholders are involved in
  marketing activities
• Ensure that community funds are utilised effectively to create relationship and build trust
  with communities.
• Ensure that complaints escalated is investigated and resolved
• Proactively build strong commercial and strategic relationships to drive the company's business
  agenda with key stakeholders (relevant government departments/ministries, municipalities
  and sectoral organisations), gatekeepers (customers, business partners), industry bodies and
  opinion leaders (media) at senior level.
• Establish a strong network of business contacts and leverage the relationships to drive
  company’s business agenda.

FINANCIAL MANAGEMENT

• Ensure profitability of regions through cost control, Asset Efficiency and optimisation
• Compile a capital budget for the province the addresses Vehicles, furniture, equipment,
  computers, telephones and other ICT equipment and Fixed properties for funeral service and
  insurance
• Plan and manage the Funeral Service capital and budgets for the Fleet and Assets,
• Ensure that all funeral agencies are profitable and expenses are within budget
• Ensure that stock levels are maintained, effective utilisation of the fleet and other assets
• To plan and implement effective cost saving measures
• Ensure that policy and procedures pertaining to financial transactions and management are
  met.…