Campaign Manager, Marketing ​/ Advertising ​/ PR

Job Description

• Collaborate with Cross & Upsell, Retention, and Channel teams to allocate merchants and avoid overlap.
• Ensure targeting aligns with account ownership structures and portfolio segmentation.

• Collaborating with Customer Success, Product, and Data teams to define campaign objectives.
• Selecting target merchant segments based on product gaps, lifecycle stage, or risk indicators.

• Monitoring campaign engagement, conversions, and merchant.
• Identifying gaps in offer fit, messaging, or targeting and adjust as needed.
• Tracking leading and lagging indicators to evaluate commercial impact and customer outcomes.

• Coordinating multi-channel campaigns (phone, email, SMS, digital) with internal teams.
• Briefing Cross & Upsell Consultants and Customer Success teams on campaign objectives and messaging.

• Post-campaign, assess whether the offer met merchant needs and drove intended outcomes.
• Collecting qualitative and quantitative feedback from merchants and internal teams.
• Recommending refinements to product bundling, pricing, or future campaign targeting.

• Diploma/Degree qualification
• Minimum of 3 years working experience
• Must come from Financial services background
• Must be Campaign Design & Planning competent
• Must have Project Management experience

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.