Client Solutions Manager, Services Industry - Global Business Solutions

The Global Business Solutions (GBS) team is responsible for the revenue growth of the Tik Tok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science. At Tik Tok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more.

As the Tik Tok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

About the role:

Join Tik Tok’s Global Business Solutions team as a Client Solutions Manager, where you will play a pivotal role in helping services clients achieve their marketing goals and drive growth on one of the world’s fastest-growing platforms. This role requires a strategic, solution-driven approach to building long-term client relationships, where you will advocate for Tik Tok’s innovative advertising products and strategies.

You will act as a trusted advisor, guiding clients through the evolving digital advertising landscape and recommending tailored solutions that align with their business objectives. By leveraging Tik Tok’s creative capabilities and data-driven insights, you will empower clients to develop and execute campaigns that drive measurable results and business growth.

- Champion Tik Tok’s Product Solutions:
Act as a strategic advisor, guiding service industry clients to leverage Tik Tok’s advertising products and features to drive innovative, data-driven marketing strategies that align with their business goals.

- Drive Product Adoption & Growth:
Advocate for the adoption of Tik Tok’s full suite of products, helping clients understand their value and how they can be integrated into broader marketing strategies for maximum impact.

- Foster Client Relationships:
Build and nurture long-lasting relationships with key clients and agencies, positioning yourself as a trusted partner who can recommend and drive solutions that leverage Tik Tok’s product offerings.

- Oversee Campaign Execution:
Collaborate with cross-functional teams (ad operations, product, creative and marketing science) to ensure the seamless execution of product-driven campaigns that meet client objectives.

- Provide Product-Driven Insights:
Use data analytics to track, analyze, and optimize campaign performance, providing clients with actionable insights to refine and enhance their product-centric strategies.

- Collaborate & Innovate:
Work closely with product teams to ensure clients are utilizing the latest Tik Tok features and products, contributing feedback and insights to help shape future product development.

- Support Partnership (BPM) Teams:
Assist in pre-sales efforts by conducting market research, developing pitches, and advising on Tik Tok’s product solutions that align with client needs and objectives.

- Optimize and Troubleshoot:
Proactively identify and resolve any product-related issues during campaign execution, working closely with internal teams to ensure optimal performance.

- Drive Business Growth:
Focus on client retention, upsell opportunities, and renewals by identifying how Tik Tok’s products can deliver long-term value and foster deeper client engagement.

- Conduct Business Reviews:
Lead regular business reviews with clients, ensuring the continued success and optimization of their campaigns and Tik Tok product usage, while exploring new opportunities for growth.

Minimum Qualification(s)
- Experience:

At least 5 years experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy, preferably with Service Industry clients or agencies.

- Analytical Mindset:
Demonstrated ability to use data to drive decisions and optimize campaign performance.

- Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.

- Strategic Thinking:
Strong problem-solving skills with a keen ability to align marketing strategies with client goals.

- Industry Expertise:
Deep understanding of the digital marketing ecosystem and trends in the services sector. Preferred Qualification(s) - Experience working with social media advertising platforms (Tik Tok or similar).

- Familiarity with attribution modeling and performance measurement techniques.

- Background in agency work or experience collaborating with agencies.

- Flexibility to travel for client meetings, events, or other business needs