Senior Business Development Manager | Cloud Storage

We are looking for exceptional sales talent with experience in solution selling - specifically calling on the manufacturing, retail and healthcare sectors.

Our client is an established leader in the information management industry, known for driving innovation in digital transformation and secure data solutions. With a strong national footprint and decades of expertise, they offer a dynamic environment where forward-thinking professionals can thrive. This role presents a unique opportunity to contribute to a high-performing team at the forefront of data governance and operational efficiency.

• To market and sell all our client’s products and services to new clients and to cross-sell and upsell to existing clients to achieve agreed sales and service targets. To maintain excellent customer relationships through effective service delivery; to assist with daily tasks with the objective of retaining and growing the defined portfolios.
• To actively resolve all client queries escalated within a reasonable timeframe and to actively identify leads for respective Sector Heads.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Provides purpose-fit solutions through an in-depth understanding of specific client needs relating to the services our client provides.
• Engages with clients on a regular basis to maintain sound relationships.
• Acts as primary contact between clients and our client’s for purposes of: negotiating prices within the parameters of the Authority Framework; providing customised solutions; problem/issue resolution; overseeing onsite client projects to meet agreed SLA.
• Stays abreast of and informs the Regional Sales Manager of changing market and competitor trends.
• Maintains a current and updated database on all clients in own portfolio.
• Must be able to sell a diverse portfolio of services, including physical and digital storage solutions, cloud-based platforms, document scanning and digitisation, physical-to-digital data conversion, BPO with a focus on transitioning operations to SAAS platforms, and secure data destruction services.
• Compiles and reports on a quarterly basis.
• Develop Account Plans as agreed with Regional Sales Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
• Reports sales and service statistics to the Head of Sales/Regional Sales Manager/ Sector Head on a weekly basis.
• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
• Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers.
• Maintains close relationships with the Sector Head to capitalise on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves, and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

• Bachelor’s Degree in Sales/Marketing/Business Management.
• At least 8 years’ experience in a sales & business development role preferably in Information Services, SAAS and BPO environments.
• Postgraduate qualification in business administration will be highly advantageous.
• Must have business to business (B2B) experience.
• Have experience in selling software as a service.
• Proficient in modern CRM platforms.
• Have experience with cloud technologies.
• Experience in transitioning manual or paper-based operations to automated SAAS-based workflows.
• Must have excellent track record in delivering high level sales presentations.
• Must have commercial and contractual…