External Sales and Service Advisor OBR

Job Description

To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures.

Hello Future External Sales and Service Advisor O . Welcome to FNB, the home of the #changeables. We design for shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customers to generate a sale.
• Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, preparing the proposal to credit, managing internal dependencies, closing the deal, and managing post-sales queries when relevant.
• Analyse competitor information gathered and ensure active monitoring of market trends and influences. Identify new business opportunities that impact the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity, and sales requirements.
• Maintain expert knowledge on specific products, pricing, application procedure, processing, and timelines to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Manage own development to increase own competencies.

• Completed a FSCA recognised FAIS relevant NQF Level 5 qualification or higher.
• Completed the First Level Regulatory Examination.

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

• In accordance with the National Credit Act (NCA) a credit record check is required.

Take note that applications will not be accepted on or after the closing date. Kindly submit applications ahead of the closing date indicated below.

19/02/26

All appointments will be made in line with First Rand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it to other parties.