Receptionist, Administrative​/Clerical

Receptionist

As the first point of contact at Johns Creek City Hall, you will play a vital role in ensuring residents, visitors, and employees receive a warm and professional welcome. This public‑facing role balances customer service with essential administrative tasks in a highly collaborative environment. If you have strong organizational abilities, enjoy engaging with the community, and are passionate about public service, we’d love to hear from you.

Make a difference every day in a role that is central to the daily success of City Hall and the service we provide to our community. You’ll help create a positive experience for residents while supporting the operations that keep our organization running smoothly.

• Greet visitors, answer calls, and ensure all customers receive exceptional service.
• Keep City Hall connected by directing inquiries and coordinating communication across departments.
• Provide essential administrative support that helps Facilities and City operations run smoothly.
• Support the daily functions of City Hall through organization, coordination, and customer service excellence.

• Strong customer service and professional interpersonal skills
• Clear communication skills and ability to stay calm in a customer‑facing role
• Strong organization, multi‑tasking, and attention to detail
• Proficiency in Microsoft Office and multi‑line phone systems
• Ability to assess needs and direct customers appropriately
• Familiarity with administrative support, data entry, and recordkeeping

• High school diploma or GED
• Ability to speak, write, and thoroughly comprehend English
• Three (3) years of customer service, receptionist, administrative support, or related experience
• Or an equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job

• Experience working in local government
• Ability to speak and comprehend a second language (e.g., Spanish, Mandarin, Cantonese, Korean, etc.)

The City of Johns Creek offers a competitive salary starting from $24.64 to $28.06 per hour for the non‑exempt Receptionist position. The role is non‑exempt.

Benefits include a 12% contribution of your base pay to the 401(a) plan and a $1 for $1 match up to 5% in the 457(b) retirement plans, potentially totaling up to 22%. Additional benefits include comprehensive healthcare options, financial adviser services at no extra cost, and other customary benefits for City of Johns Creek employees.

The City of Johns Creek is an Equal Opportunity Employer. We do not discriminate based on age, gender, race, color, national origin, religion, disability, or any other class or status protected by law.