Account Manager

This Account Manager role is a key, customer-facing position within a highly experienced operations team, supporting one of the organization’s largest and most strategic customers. The role is ideal for someone who enjoys owning customer relationships while staying closely involved in order execution, coordination, and follow-through.

• Serve as the primary point of contact for assigned customer accounts, building strong, long-term relationships
• Manage customer orders end-to-end, from intake through fulfillment, ensuring accuracy and adherence to documented processes
• Partner with customers to understand usage trends, demand forecasts, and ordering needs, using historical data to provide guidance
• Coordinate with suppliers, logistics partners, and internal teams to purchase, ship, store, and deliver materials per customer specifications
• Monitor inventory and safety stock levels, proactively working with Purchasing to support replenishment and planning
• Support pricing updates, material quotes, and customer/product master data maintenance
• Collaborate closely with Sales, Purchasing, and Operations to ensure seamless communication and execution

• Associate’s degree in supply chain, business, or a related field (Bachelor’s preferred)
• 2+ years of experience in a customer-facing role within supply chain, logistics, operations, or account support
• Strong communication skills with the ability to adapt messaging for different audiences
• Highly organized, detail-oriented, and dependable with strong follow-through
• Proficiency in Excel and Microsoft Office; comfortable working across multiple systems

• Hybrid schedule (2–3 days in office) Conveniently located between Alpharetta, Cumming, Suwanee and Duluth
• High-visibility account with a stable, tenured team
• Health, dental, and vision insurance
• Company-funded HSA
• Generous vacation and holiday schedule
• 401(k) with employer match and profit sharing