Client Services - Team Manager

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Client Services - Team Manager

The position is responsible for the general management of an Employer Services team;

which includes developing staff, managing client relationships, and acting as a subject

matter expert for your subordinates. Additionally, this role will recommend

policies/procedures that ensure the achievement of departmental deliverables and

performance expectations.

This position will apply experience and judgment regarding the interpretation and application of established policies and procedures as they related to Navia’s suite of benefit offerings. They will also research and present issues of major impact or technical complexity to senior management or refer to the appropriate internal experts for resolution

• Coordinate scheduling of new team members and ongoing check-ins on progress.
• Coordinate trainings for existing staff (NDT, HRA, other topics as needed)
• Be present and provide feedback in employee one-one meetings
• Document processes and identify areas for improvement within established processes
• Quality Assurance, meaning catch people doing things right, check for accuracy, and training opportunities
• Audit plan setups/renewals for accuracy.
• Other duties as assigned

Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role.

Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA

• Impact:
  Play a pivotal role in supporting employers and employees nationwide.
• Growth:
  Advance your skills with a team committed to excellence and innovation.
• Culture:
  Join a company that values collaboration, innovation, and customer-first solutions.

• Competitive Salary Range: $70,000-$90,000
• Company sponsored wellness benefits
• Complimentary Life Insurance and Long-Term Disability Insurance
• Paid time off
• 6 Paid Holidays & 2 Paid Floating Holidays
• Work from home and hybrid schedules available!

• Minimum 3 years of leadership experience
• Strong written and verbal communication skills.
• Comfortable providing constructive feedback and administering disciplinary action
• Expert level understanding of Flexible Spending Arrangements, Health Reimbursement Arrangements, COBRA, Health Savings Accounts, Wellness benefits, and Commuter plans is preferred
• Ability to adapt personal communication style to fit the needs of the team