Customer Service Representative Job Johns Creek area,Georgia USA,Customer Service/HelpDesk

Position: Hourly Customer Service Representative 1

Hourly Customer Service Representative 1 (10318)

Founded in the 1920s and headquartered in Decatur, GA, the DeKalb Public Health works to protect, promote and improve the health and well-being of all DeKalb County residents. Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team!

For more information about our agency please visit

Location:

North Health Center, DeKalb County, GA.

Job Responsibilities

Under direct supervision, work and communicate with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Analyze problems, questions, issues, etc. and develop and report recommendations for resolving them.
Conduct research to compile information needed to generate reports, complete projects, and accurately respond to questions and concerns.
Provide assistance and problem resolution to claimants, employers, staff, other agencies, and/or the general public.
Research and/or resolve program or client issues or questions; may represent the manager in various matters.
Receive additional training, as required, to gain full proficiency and experience in all areas.

Minimum Qualifications

High school diploma or GED.
One (1) year of experience communicating information in a customer service setting.

Preferred Qualifications

Previous experience in customer service, especially in a healthcare or public health setting.
Experience with health insurance, medical billing, or patient support.
Strong verbal and written communication skills.
Ability to convey complex information clearly and empathetically.
Familiarity with public health principles, policies, and programs.
Proficiency with data entry and other office technology.
Experience with electronic health records (EHR) systems.
Strong problem‑solving skills and the ability to handle difficult or sensitive situations with professionalism and empathy.
Understanding and respect for diverse populations and the ability to communicate effectively with individuals from various backgrounds.
Accuracy in managing information, handling inquiries, and processing requests.
Ability to work well in a team environment and adapt to changing needs or priorities in a dynamic public health setting.
BI‑LINGUAL Preferred (Spanish).

Benefits (for Part‑Time Employees)

Georgia Defined Contribution Plan
Paid parental leave

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.

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