Customer Service Representative

Job Description

TRC Talent Solutions is Hiring Customer Service Representatives in Alpharetta, Ga

Looking to build a long-term career with a leading financial services organization? TRC Talent Solutions is hiring Customer Service Representatives to join a growing team in Alpharetta, GA. This is an excellent opportunity to develop your customer service career while gaining experience across multiple business areas, including Customer Service, Collections, Recovery Support, and Dealer Services.

• Location:
  
  Alpharetta, GA | Fully On-Site

• Pay: $20/Hour for Non-Bilingual | $21.50/hour for Bilingual Candidates Spanish/English

• Schedule:
  
  Monday–Friday | Open availability required between 8:00 AM–9:00 PM | Occasional Saturday shifts based on business needs

• Handle a high volume of inbound and outbound customer calls

• Assist customers with account inquiries, service requests, and issue resolution

• Accurately document customer interactions and update account information

• Navigate multiple computer systems while speaking with customers

• Utilize dual monitors and various internal applications to manage customer accounts

• Meet department performance, quality, and productivity goals

• Maintain confidentiality of customer and financial information

• Provide professional and positive customer experiences on every interaction

• Adapt to changing business needs and support various departments through cross-training opportunities

• Bachelor's degree required

• Previous customer service experience required

• Experience in retail, hospitality, restaurant, banking, healthcare, automotive, financial services, call center, or other customer-facing environments

• Excellent problem-solving and active listening abilities

• Strong computer skills with the ability to quickly learn multiple systems

• Ability to multitask while speaking with customers and accurately entering information

• Strong attention to detail and data entry accuracy

• Ability to thrive in a fast-paced, metrics-driven environment

• Flexibility to work rotating schedules based on business needs

• Long-term contract-to-hire opportunity with strong conversion potential

• Career growth through cross-training and internal advancement opportunities

• Stable, well-established financial services organization

• Professional office environment with a business casual dress code

• Build experience across multiple customer service and financial operations teams

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.