Practice Manager

Overview

Location: Johns Creek, GA.
Schedule: Full-time, On-site.
Compensation: Competitive salary + benefits.
Perks: Excellent benefits and supportive culture.

About Ortho Atlanta

Become part of Ortho Atlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At Ortho Atlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients  quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

• Provide day-to-day supervision of practice staff, including recruitment, employee engagement, performance management, timekeeping, and conducting daily huddles and regular staff meetings.
• Review and approve employee timesheets and PTO requests.
• Conduct timely performance reviews, including introductory and annual evaluations, offering constructive feedback to support employee development.
• Monitor patient satisfaction survey results and implement process improvements in collaboration with the Area Operations Manager.
• Identify and suggest operational improvements in coordination with the Area Operations Manager.
• Review and follow up on incident reports assigned to the practice.
• Manage staff schedules to ensure adequate coverage.
• Oversee training for new hires and ongoing development for current staff.
• Monitor key performance indicators (KPIs) through reporting tools and platforms.
• Oversee office work queues across multiple systems to ensure workflow efficiency.
• Track employee productivity and provide coaching and feedback as needed.
• Organize and streamline operational workflows to support effective clinic operations.
• Address concerns from patients, visitors, staff, and physicians with professionalism and empathy, resolving issues as appropriate.
• Ensure adequate resources and supplies are available to support daily operations.
• Support marketing and community engagement efforts in collaboration with the Physician Liaison and Area Operations Manager.
• Review and analyze Epic referral reports to help drive patient volume.
• Coordinate with ancillary departments at the clinic to ensure seamless patient experiences.
• Manage provider schedules and support new provider onboarding with the Area Operations Manager.
• Serve as a communication liaison between clinic staff and senior management.
• Ensure compliance with legal, regulatory, and internal policies, and partner with management on disciplinary matters when necessary.
• Manage daily financial responsibilities including end-of-day reports, deposits, and cash drawer reconciliation.
• Represent the clinic in organizational meetings and initiatives as directed by the Area Operations Manager.
• Facilitate facility maintenance and equipment repairs in collaboration with the Area Operations Manager.
• Ensure practice compliance with Durable Medical Equipment (DME) protocols and procedures.

• High school diploma or equivalent required
• Minimum of 3 years of healthcare experience
• Proven leadership experience
• Working knowledge of healthcare regulations, company policies, and procedures
• Ability to learn and understand multiple roles within the clinic
• Strong leadership and team-building skills
• Ability to build trust and maintain positive relationships with physicians and staff
• Professional demeanor and a positive attitude in a fast-paced environment
• Strong attention to detail and ability to work independently
• Excellent organizational, time management, verbal, and written communication skills
• High level of discretion and professionalism