IT Site Infrastructure Manager

IT Site Infrastructure Manager – Manufacturing & Technical Operations (MTO), Johns Creek, GA

Responsible for lifecycle management of IT infrastructure at a fast‑paced manufacturing site and deliver services such as data center, network, firewall, compute, backup, capacity, vulnerability, cybersecurity, PC lifecycle, and print management.

• Oversee end‑to‑end integration and delivery of IT infrastructure services to the site.
• Maintain a stable infrastructure environment with maximum uptime for a 24x7x360 manufacturing site.
• Act as escalation point for incidents, problems, and provide on‑call support.
• Collaborate with business and global IT functions to identify, document, analyze and propose infrastructure solutions.
• Coordinate with the site IT Head on business requests, infrastructure planning and budgeting.
• Ensure alignment with strategic priorities and project deadlines.
• Adhere to security and compliance policies.
• Conduct audits, respond to findings and recommend improvements.
• Manage vendor and stakeholder relationships and communicate with technical and non‑technical audiences.
• Document and share knowledge to enable effective IT support.
• Mentor the third‑party deskside support team that supports campus.

• Bachelor’s Degree or equivalent years of experience (high school + 13 yrs; associate + 9 yrs; MS + 2 yrs; PhD + 0 yrs).
• Fluent in English (reading, writing, speaking).
• 5 years of relevant experience in IT infrastructure management.
• Onsite work location; no travel; no relocation; no sponsorship assistance.

• Degree in a technical field (Computer Science, Information Systems, Information Systems Security, Engineering) with 7‑10 years of relevant experience.
• Microsoft Windows and Network certifications.
• Extensive experience supporting a large Microsoft OS footprint (Windows 10, 11, Windows Server 2016‑2025).
• Experience supporting complex WAN/LAN, Cisco, Juniper, VLAN, firewalls, DNS, VPN, SSO, wireless access points.
• Knowledge of on‑site data center operations (racking, cabling, power, cooling, fire suppression).
• Experience with Active Directory, file servers, DFS, storage, print servers, and printers.
• Background in cybersecurity and vulnerability management tools.
• Familiarity with incident, problem and change management processes.
• Understanding of cloud‑based infrastructure (AWS, Azure, SharePoint).
• Experience with MES and SCADA applications.
• Knowledge of Oracle and SQL Server databases.
• Proficient technical writing and communication skills.
• Experience with Service Now for ticketing and reporting.
• Knowledge of computer system validation and GxP regulations.
• Understanding of manufacturing processes and IT/OT landscape.
• Experience supporting PLCs, instrumentation, and related OT.
• Ability to manage 24x7 operations and work outside office hours.
• Experience in medical device or pharmaceutical industry.

• Focus on career growth and development opportunities.
• Robust benefits package including health, life, retirement, flexible time off and more.

Alcon is an equal opportunity employer and participates in e‑Verify. Alcon promotes an inclusive environment and follows non‑discriminatory practices for race, color, religion, gender, national origin, age, sexual orientation, marital status, veteran status, disability, or any legally protected status. Alcon is committed to providing reasonable accommodation for individuals with disabilities. If you require accommodation for the application process or the essential functions of the position, please email with the nature of your request and your contact information.