Bilingual Technical Client Support Representative Non-Exempt

Bilingual Technical Client Support Representative - Full-Time | Non-Exempt

Houston, United States | Posted on 08/24/2026

The Staff Pad has partnered with a reputed and leading provider of property technology solutions, and we're looking for motivated, articulate, and customer-focused individuals to join their service center team as Technical Client Support Representatives in Houston, TX.

For 45+ years, the organization has delivered innovative technology solutions and exceptional support to hotels, resorts,multifamily communities, and master-planned properties.

As a Technical Client Support Representative, you'llbe the trusted first point of contact for customers needing technical assistance. You'll be trained on the tools and troubleshooting steps you need
-your job is to bring great communication, patience, and a genuine desire tohelp.

In this role, you will:

• Provide technical support to internal and external customers.
• Deliver exceptional support via phone, email, and web-based channels
• Take ownership of customer issues from first contact through resolution
• Learnto troubleshoot hardware, software, streaming, and connectivity issues(full training provided)
• Apply active listening and critical thinking to help identify effective solutions
• Guide customers through solutions with patience and professionalism
• Document customer interactions and resolutions accurately within ticketing systems
• Keep customers informed with timely updates on ticket status
• Escalate issues appropriately when needed, with support from experienced teammates
• Collaborate with your team to keep strengthen your technical skills and service quality
• Help create positive customer experiences, even in high-pressure situations

Qualifications:

• 1-2years of customer-facing experience (call center, retail, hospitality,food service, or similar)
• Basic computer proficiency (navigating multiple applications/systems at once)
• Abilityto multitask, manage time effectively, and work both independently and aspart of a team
• Prior exposure to technical support or troubleshooting is a plus, but not required
• Familiarity with media and entertainment technology (commercial TVs, streaming devices, set-top boxes, cable/satellite systems) is a bonus, not arequirement

• Strong communication and customer service skills
• Positive, reliable, hardworking attitude
• Willingness to learn new technology, remaincoachable and adapt
• Genuine interest in growing a long-term career in technology support
• Ability to work collaboratively with others

• Strong attendance and punctuality are essential in this 24/7 call center role
• Employees are expected to remain available and complete scheduled shifts
• Holiday,weekend, weather-related, and rotating shifts may be required
• Overtime may be required based on business needs

In this role, employees are supported through aworkplace culture centered on training, professional growth, collaboration, and overall well-being - a great launchpad into a tech career.

• Competitive hourly pay
• Opportunity for additional pay increases (up to $2/hour after 90 days based on performance)
• Medical,Dental, Vision, Life Insurance, and Short & Long-Term Disability
• 401(k) with employer match
• Paidtime off + 9 company-paid holidays
• Stockedbreakroom with snacks and beverages
• Discounted gym memberships through health providers
• Structured training and career growth opportunities within a stable and innovative technology company

In this role, you're not just answering support calls - you're building a career in technology while helping deliver the experiences people rely on every day.