Pagerduty SME

Position Details:

Role:
Pagerduty Engineer

Locations:
Atlanta, GA

Employment Type:

Full-Time (W2 only)

Work Model: 5days onsite a week

Compensation:
Base salary range of $95,000-$120,000 per year, plus benefits

Experience Range:
Min 8+ Years and Max 25 Years

Work Authorization:
Who can work on a full-time W2 basis without sponsorship

• This role is not open for C2C/C2H/1099 or any contract arrangements
• This opportunity is available for candidates who can work on a full-time W2 basis without sponsorship.

• Own end-to-end Pager Duty platform configuration including services, escalation policies, on-call schedules, event rules, notification profiles, and integrations
• Design and implement urgency and routing models aligned to business criticality
• Configure time-based routing to restrict non-critical alerts from triggering out-of-hours pages
• Implement intelligent alert grouping and event orchestration for high-volume services
• Drive alert noise reduction across all integrated monitoring sources
• Define and maintain event rules including suppression, deduplication, and priority downgrades
• Implement flap detection and alert consolidation for repetitive CI/service alerts
• Configure maintenance window integrations for automated alert suppression during planned changes
• Maintain suppression transparency and reporting for all suppressed alert classes
• Design and manage on-call schedules including follow-the-sun coverage and rotation policies
• Audit and optimize alert routing accuracy to ensure correct first responder assignment
• Build and maintain incident runbook library with linked diagnostics and remediation actions
• Manage integrations with upstream monitoring tools (APM, infrastructure, cloud, schedulers, webhooks)
• Collaborate with monitoring tool SMEs (Dynatrace, Sev One, etc.) for end-to-end alert pipeline alignment
• Manage Pager Duty Service Now integration including incident creation and lifecycle synchronization

Salary Range-$90,000-$120,000 a year

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & amp;
  Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.